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I try to use Word and it states it is an unlicensed product,

Customer Question
I try to use...

I try to use Word and it states it is an unlicensed product, then various times it stops working and i lose my things that i was typing (reports)

Technician's Assistant: When did you last update Word?

I thought I did just a few minutes ago but perhaps I didnt do it correctly.

Technician's Assistant: What have you tried so far with your Word?

A page popped up and said to update so it ran through and then stopped. I went to Word again and still doing the same thing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I've lost a document I was typing and can't seem to retrieve because Word stopped working

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/12/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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