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Suddenly I can't open MS Word documents. Message says "Not…

Customer Question
Suddenly I can't open...

Suddenly I can't open MS Word documents. Message says "Not responding" I use a Mac. Any suggestions to restore Word?

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

The message says it is not responding. I haven't moved folders around.

Technician's Assistant: What does your screen look like when you try to open Word?

It just stays blank.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I have a meeting at 2 PDT and have to leave in 10 minutes.

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/11/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Did the issue start after the mac or word upgrade?

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