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I have a problem on my desktop after a windows update. None…

Customer Question
I have a problem...

I have a problem on my desktop after a windows update. None of my 2007 programs work including outlook. I purchased Office 365 Home when I acquired a new laptop. Is my desktop eligible under this purchase. I thought it covered like 4 devices? I am at an impasse with trying to get important email. What can I do? I am totally frustrated at this impacting my work!!! I need my computer to work NOW, Please help.

Technician's Assistant: When did you last update your Outlook?

I have no idea.

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/11/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Are you using a Windows or Mac computer now?

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Customer reply replied 8 months ago
Are you affiliated with Microsoft? Windows
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

We are JustAnswer, a paid support website for tech issues. I can assist you with reinstalling and setting up your Office product now. Would you like to continue?

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Customer reply replied 8 months ago
What will the cost be?
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

There will be a one-time charge of $39 for a secure remote session, in which I'll both install and set up Office for you, as well as set up any individual programs like Outlook with your email as well. Thanks,

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Customer reply replied 8 months ago
ok let's do it
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

OK, please open up the following link on your computer:

www.fastsupport.com/738692001
Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 8 months ago
not working
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Are you opening up the remote link from your COMPUTER now?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Try opening this new remote link now:

http://www.justanswer.com/remotedesktop/join.aspx?Session=eb1d1c3b-e783-4fa7-b541-7de2a871d105

On the page that opens up, click on "I Agree."

A "Screen Connect Client" remote file will be downloaded by your browser; open/run this file from your downloads, and we will be connected.

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