Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

On restart I am asked for two separate passwords. I would…

Customer Question
On restart I am...

On restart I am asked for two separate passwords. I would like to get rid of them asking for both. One is the admin and one is the account. How do I do that?

Technician's Assistant: What application are you using?

Windows 2010

Technician's Assistant: Have you installed any updates recently?

Yes it is automatic which is also driving me nuts

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No that's it

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 11 minutes by:
12/11/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
ok thank you
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

How are you getting to email, web browser or an email program?

To change login password ***** to start menu > control panel > user accounts > manage another account > choose your login > change the password

leave new password *****

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
there is no choice of "manage another account"
Customer reply replied 7 months ago
Ok found it but it is asking if I want this app to make changes to my computer and there is no YES option
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

what options are there?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
Just NO
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

can we do a remote session?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
No, i’m Sorry
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

alright

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

did you find the spot to change password?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
No, I still just have the one “no” option
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

alright if you dot want remote assistance I'l need to opt out and see if another expert can help

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I am using Windows 10. One day, without asking me, all my MS
I am using Windows 10. One day, without asking me, all my MS Word 2010 files appeared in a new format which I was asked to pay for. I DON'T WANT A NEW FORMAT!! I want to keep MS Word 2010. I CAN work,… read more
John Castle
John Castle
BSC in Computing Network Management and Design
152 satisfied customers
I must have changed something that affects my ability to
I must have changed something that affects my ability to access accounts. Comes up need administrator required. cannot remember administrator user name or password. Even to open my computer I have to … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My computer has just been stolen together with my backup
My computer has just been stolen together with my backup hard drive. … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
Help!! I have 2 different computers with 2 different
I have 2 different computers with 2 different versions of Microsoft Office. I need to get documents copied from 'Microsoft Office Word 2007' to my new computer with 'Microsoft Office Word 201'. How do I do this? They don't copy / transfer by using a external memory. … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
Never had my desk top locked. now blue screen with my name,
never had my desk top locked. now blue screen with my name, email and asking for password. when it does not email password ***** says to contact microsoft. did that, got a password ***** able to log o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hello One Note technician,I've been using OneNote a lot
Hello One Note technician, I've been using OneNote a lot more recently. A number of notebooks were saved on SkyDrive. I thought this was good security. I've just reloaded my OS and now Office 2013. It… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Set up Office 365 Home Premium. Desktop and Laptop. Will
Set up Office 365 Home Premium. Desktop and Laptop. Will take Outlook Data file (PST) from Desktop onto laptop. (I know how to do this.) But what is the best way to sync outlook quickly between the tw… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to download Office Proplus 2010. I take off office
I am trying to download Office Proplus 2010. I take off office 2007 and then try to download it, it does everything okay then comes up with problem encountered during setup. so I reload on 2007 again.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
I have One Note 2007 installed on my desktop and it syncs to
I have One Note 2007 installed on my desktop and it syncs to both my laptops. I have now purchased an iPad and would like to sync to that also. I have downloaded the app on the iPad but don't know how… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Need a second opinion re: MS Outlook and the Cloud. Can someone
Need a second opinion re: MS Outlook and the Cloud. Can someone tell me if my contacts and calendar are on the Cloud or not?… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have historically used Microsoft Office on my windows 7 desktop.
I have historically used Microsoft Office on my windows 7 desktop. I still use my windows 7 desktop and will continue to do so In the last couple of months I have bought a Macbook pro, macbook air and… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
I am running Office 2010 and Outlook 2010 and getting the max
I am running Office 2010 and Outlook 2010 and getting the max size message in Outlook. It looks to me as though my *.pst file size is 1.9+GB. When I attempt the file size reset in regedit I do not hav… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I need help with adding my laptop into my home network. the
I need help with adding my laptop into my home network. the problem seems to be the password XXXXX connecting to my home router. I have a list of passwords, but don't really understand which passwords… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I get a "Playback Error" on a .wmv video in PowerPoint 2010.
I get a "Playback Error" on a .wmv video in PowerPoint 2010. The same video runs fine in Microsoft Media player. I've been told there might be a codecs problem, but how do I find the bad codecs? (Wind… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I had Microsoft Access installed on my Desk Top Computer, about
I had Microsoft Access installed on my Desk Top Computer, about 2000. Using it, I have made lists of names and addresses, books and authors, movies and primary actors, among other things. Sometime rec… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Microsoft ExpressionStudio 4 will not install from a disk bought
Microsoft ExpressionStudio 4 will not install from a disk bought from Microsoft Store. I have a Dell Vostro 200 running Vista Business. I get various error messages, the most frequent of which reads: … read more
Keith Casebonne
Keith Casebonne
Technology and Communications Manager
10 satisfied customers
I have OUtlook 2010 and Windows 7, and I had to reinstall because
I have OUtlook 2010 and Windows 7, and I had to reinstall because my hard disk died. Now I have multiple pst files, and also multiple standard folders. I would like one set of standard folders (plus p… read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
"Error 1321. Setup cannot modify the file file_name. Verify
"Error 1321. Setup cannot modify the file file_name. Verify that the file exists in your system and that you have sufficient permissions to update it." I get this message when trying to install Office… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x