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I do not want the2016 version of Microsoft Office. I wish to…

Customer Question
I do not want...

I do not want the2016 version of Microsoft Office. I wish to keep my older version. However, I get a message saying I have to update it before the 15th. What should I do.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

My pc

Technician's Assistant: When did you last update your Microsoft software?

Don't know. guess that means its been a while

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/11/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,088
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

What is your current version?

Do you have a subscription through Office 365?

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Customer reply replied 8 months ago
Windows 7I canceled the subscription quite a while ago
Customer reply replied 8 months ago
still waiting
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

what version of Office?

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Customer reply replied 8 months ago
2007, with an upgrade to 2010
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

ok if you have Office 2010 there is no subscription based, that started with 2013

where are you seeing that you have to update?

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Customer reply replied 8 months ago
I tried to copy a letter that was attached to an email, and Microsoft office said I had until 12/15 to revise it. I’m thinking they mean the 2016 that I canceled. When I go into my accounts (I have two) it says no information, or empty.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

It might be a scam, if you hit reply to the email what is their email address?

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Customer reply replied 8 months ago
They want me to log in to Microsoft. eait A sec and let me pull it up again.
Customer reply replied 8 months ago
Ok. Never mind, it’s too big. However, it says:
PRODUCT NOTICE: Witd hasn’t been activated. To keep using w/o interruption, activate it before 12/15.
Customer reply replied 8 months ago
Should be Word hasn’t been. Sorry
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

I would say its a scam, can you take a screenshot of it?

If you have Office 2010 there is nothing to update for subscription.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

that looks like Word 2013 or 2016

Do you have Microsoft Office 2010 + a new version of Word?

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Customer reply replied 8 months ago
I upgraded 2010.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

if you have purchased Word look like you'll need to renew it

go to microsoft.com/account to check on it

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Customer reply replied 8 months ago
When I go to my Microsoft account it says there is nothing in it.I think I will just wait until after the 15th, and see what happens
Microsoft Office Technician: Cody, Senior Systems Administrator replied 8 months ago

ok

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