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I'm trying to install Weatherbug and it says it won't

Customer Question
I'm trying to install...

I'm trying to install Weatherbug and it says it won't install on my PC and to check with software publisher for version that will work on my PC. I've had it on there before with no problem. But after letting PC install laest updates from Microsoft it doesn't work any more.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Chrome

Technician's Assistant: When did you last update your Publisher?

Is that different from the microsoft updates? Those were updated yesterday

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/10/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago

New Windows Updates may have made it incompatiable.

Can you download from this link to see if it works or not?

http://downloads.earthnetworks.com/DesktopApp10/Installer/Latest/WeatherBugSetup.exe

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Customer reply replied 8 months ago
No, that didn't work. Weatherbug screen comes up, but it remains blank.
Customer reply replied 8 months ago
No, I don't want remote assistance
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago

Can you download revouninstaller and see if it can scan and remove traces of the previous app?

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Customer reply replied 8 months ago
This isn't working. I'm not getting an answer that works . . . plus I was told I'd be charged $5, but another $42 was tacked on. This needs to be corrected.
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago

You can discuss billing with our support on***@******.*** or by phoning them on 1(###) ###-#### I can try taking a look at the issue remotely, if the remote fix fails, you can request a refund.

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