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I just purchased a new computer and had Microsoft Office…

Customer Question
I just purchased a...

I just purchased a new computer and had Microsoft Office personal 365 installed. When I try to access files transferred from old computer it says office not activated and prompts me to sign in. Each time I do when I enter a password ***** says incorrect and sends me a ew temporary password ***** also doesn't work.

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

Microsoft office personal 365

Technician's Assistant: What does your screen look like when you try to open the program?

I can't get pass thesign in screen

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 2 minutes by:
12/9/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 7,070
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago

You may have the trial version installed. 365 doesn't come free, and if it was installed by the manufacturer then it must be the trial. Did you purchase it?

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