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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I just purchased a new computer and had Microsoft Office

Customer Question

I just purchased a new computer and had Microsoft Office personal 365 installed. When I try to access files transferred from old computer it says office not activated and prompts me to sign in. Each time I do when I enter a password ***** says incorrect and sends me a ew temporary password ***** also doesn't work.
JA: Which programs (name and version) are you experiencing this issue with?
Customer: Microsoft office personal 365
JA: What does your screen look like when you try to open the program?
Customer: I can't get pass thesign in screen
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Microsoft Office
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Expert:  Kamil Anwar replied 3 months ago.

You may have the trial version installed. 365 doesn't come free, and if it was installed by the manufacturer then it must be the trial. Did you purchase it?