Microsoft Office
Microsoft Office questions? Ask an IT Expert for support ASAP
Ask a Computer Expert,
Get an Answer ASAP!
Answered in 8 minutes by:
12/9/2017
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 7,875
Experience: Computer Software Specialist for more than 10 years
VerifiedHi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
- Are you just trying to access the internet in the Win7 laptop? Or are you trying to access your Gmail account there?
- Have you tried using another web browser like Internet Explorer to access the internet instead of Google Chrome?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess
How JustAnswer works
Describe your issueThe assistant will guide you
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
100% satisfaction guaranteeGet all the answers you need
How JustAnswer works:
- Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
- Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
- 100% Satisfaction GuaranteeRate the answer you receive.
JustAnswer in the News:
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
What Customers are Saying:
My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.
New York
Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.
Freshfield, Liverpool, UK
This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!
Los Angeles, CA
Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.
Hesperia, CA
I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.
Kernersville, NC
Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.
Woodstock, NY
Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.
Elkton, Maryland
< Previous | Next >
Meet the Experts:
jstinehelfer
Information Systems Manager
36 satisfied customers
A+ Comptia Certified computer repair
JasonJames122
Computer Enthusiast
0 satisfied customers
I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
Jess M.
Computer Support Specialist
7,875 satisfied customers
Computer Software Specialist for more than 10 years
The-PC-Guy
Computer Manager
653 satisfied customers
20 years experience providing remote computer support
James K.
Consultant
260 satisfied customers
Technical Director of IT Company
Kamil Anwar
Office Specialist
219 satisfied customers
8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
IT Miro
Computer Scientist
160 satisfied customers
Bachelor's Degree in Information Technology, Microsoft Certified Professional
< Previous | Next >
Related Microsoft Office Questions
I have just purchased office 365, for my new laptop. My main
Hi, I have just purchased office 365, for my new laptop. My main issue is my email. I was on windows live 12 (I think) and want to move it to outlook 16. I have loaded 365 on my new laptop. If I deact… read more
Jess M.
Computer Support Specialist
7,875 satisfied customers
I have word on my Mac v16 i think it is, and i am trying to
Hi i have word on my Mac v16 i think it is, and i am trying to create a tri fold brochure in it. (i have picked the interior design one. I am however trying to change the pictures and it won't let me … read more
D.Sandlin
Support Technician
6,708 satisfied customers
I have office xp small business. when using exel, i can type
I have office xp small business. when using exel, i can type letters into a cell and hit enter and it accepts it. when i type in numbers into a cell and hit enter, it closes the file? … read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I am a course of construction inspector and I need to be
I am a course of construction inspector and I need to be able to upload photos from a camera memory chip to my desk top , I have no problem getting them uploaded to my desk top. I also need to change … read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
HOW TO DELETE A PAGE IN A REPORT. MICROSOFT WORD 13. I dont
HOW TO DELETE A PAGE IN A REPORT JA: What application are you using? Customer: MICROSOFT WORD 13 JA: Have you updated Word recently? Customer: no JA: Anything else you want the Microsoft Office Expert… read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I am getting a restriction on my outlook what is it. Not
i am getting a restriction on my outlook what is it … read more
John Castle
BSC in Computing Network Management and Design
78 satisfied customers
How can I put an end to being forced to change my password?
How can I put an end to being forced to change my password? I have just had to change it again, for the second time in less than a week. Thank you. … read more
Jess M.
Computer Support Specialist
7,875 satisfied customers
Vickie Howman Here I was on line with your technician to fix
Hi Vickie Howman Here I was on line with your technician Peter to fix the problem with Office 365 and left me in the lurch!! need to say I am upset … read more
Jess M.
Computer Support Specialist
7,875 satisfied customers
I have been having trouble using the hiypr link in a
Good morning... I have been having trouble using the hiypr link in a document. A message comes back stating Cannot locate the internet server or proxy. I have linked before but cannot do it on most of… read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I was in the process of cleaning off old documents from "My
I was in the process of cleaning off old documents from "My Documents" … read more
Mike Taylor
44 satisfied customers
Two weeks ago another Windows 10 update hit my computer. My
Two weeks ago another Windows 10 update hit my computer. My Office XP has worked fine for years but after this update it shuts down instantly if I attempt to enter a number in a cell. Six months ago a… read more
technicalcat
Computer Science
840 satisfied customers
Two days ago I changed the credit card that pays for my word
Two days ago I changed the credit card that pays for my word subscription that was renewed today. Since I changed the card Word has not worked … read more
UranIT
IT Consultant, Network and System Admin
Associate Degree
932 satisfied customers
I am billed periodically for for Office 365 Personal
I am billed periodically for for Office 365 Personal Services. I received a notice a while ago that the credit card I was using to pay the bill through PayPal needed to be updated. I did that. The Vis… read more
bbao
Freelance IT Consultant
74 satisfied customers
Had to have my hard drive replaced. How do I restore my
Had to have my hard drive replaced. How do I restore my Excel files and program? … read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I am really new to honesty and effort for anyone other than
I am really new to honesty and effort for anyone other than myself. Thank you for the incredible work. … read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I keep getting phone calls that my Microsoft program will be
I keep getting phone calls that my Microsoft program will be turned off. I am very suspicious of any unsolicited phone calls. Can you help me confirm is this is legitimate … read more
Jess M.
Computer Support Specialist
7,875 satisfied customers
I got a email with a 065 message encryption from my doctor.
I got a email with a 065 message encryption from my doctor. I get a dark screen when I open it. my email is***@******.*** … read more
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
All of a sudden, when I open an old file, change it and save
All of a sudden, when I open an old file, change it and save the new document under a new name, the old file disappears. How can I prevent this? I've lost two important files. … read more
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.