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My Microsoft Word refuses to shut down: it has been playing…

Customer Question
My Microsoft Word refuses...

My Microsoft Word refuses to shut down: it has been playing up for days,

Technician's Assistant: When did you last update Word?

And tells me it cannot access Normal.dotm. At times, it will not open any of my Word files. It is Version 15.40, licensed by Office 365 annual subscription,

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

And licensed to me personally: ***** ***** (Professor:***@******.***). It is open and I seem to have it working in opening new documents or opening old documents, but I am shattered I am finishing work on a book and need to have Word working correctly. Please tell me what I can do. Microsoft Office 365 is also on three other Macs

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 45 minutes by:
12/9/2017
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 7 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6,026
Experience: Indept expertise on MS Office package
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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