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I forgot my password on my new HP laptop computer. Sorry…

Customer Question
I forgot my password...

I forgot my password ***** my new HP laptop computer

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Sorry about taking so long.. Model: HP laptop 17-bsOxx

Technician's Assistant: What have you tried so far with your 17? Have you installed any updates recently?

My OS is windows 10. I just trying to turn it on yesterday to no avail.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. thanks

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/8/2017
Microsoft Office Technician: Mr.Med, Other replied 7 months ago
Mr.Med
Mr.Med, Other
Category: Microsoft Office
Satisfied Customers: 2,206
Experience: Microsoft Office expert
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Microsoft Office Technician: Mr.Med, Other replied 7 months ago

I'm sorry about the issue, If you are using a Microsoft account to login to your Windows 10 computer, open up the following link on your current computer: https://account.live.com/resetpassword.aspx and Click I forgot my password ***** then click Next.

Enter the email the one you use to log in to Windows 10 and the captcha code provided, and then click Next.

Follow the on-screen instruction and you will be able to reset and create a new password ***** your Microsoft account.

Next, please use the newly created password ***** the login screen, on your computer.

If you are not using a Microsoft account, Please download Windows 10 ISO file from :

https://www.microsoft.com/software-download/windows10 and burn it into a Blank DVD then follow the step by step instructions in the link below :

https://4sysops.com/archives/reset-a-windows-10-password/

Let me know the results

Thank you

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Microsoft Office Technician: Mr.Med, Other replied 7 months ago

Hello,

Has everything worked out ? do you still need help please?

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