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I recently installed Skype version 12.9.604.0...I get no…

Customer Question
I recently installed Skype...

I recently installed Skype version 12.9.604.0...I get no sound from my chat companion.... They received my chat...We get good video each way....Echo test does not work at all....I have no tool bar menu on this version to work with

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Ithink I revealed all problems

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 2 hours by:
12/8/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,820
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Please check microphone setting especially you got multiple microphone devices on board, which is today very common for laptops.

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