Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Mac recently updated but I cannot edit any of my

Customer Question
My Mac recently updated...

My Mac recently updated but I cannot edit any of my documents now I can only view them

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

The latest version of Microsoft Word I am checking toes if this is the only program affected

Technician's Assistant: What does your screen look like when you try to open Word?

I looks normal but the options to edit are dim and are not responding

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

A Microsoft Error Responding just appeared but it's not letting me click on it

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 15 minutes by:
12/7/2017
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,275
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

The screen shot you show is an error report, if you actually double click on a word document, what exactly happens?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I can actually use it now. I restarted my laptop. Thank you though.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

You are welcome

Is there anything else I can help with?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,275
47,275 Satisfied Customers
Experience: Over 15 year experience resolving Microsoft Office Issues

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I bought Microsoft works today. I have a message saying that
I bought Microsoft works today. I have a message saying that download is complete. But when I open Word documents, I cannot modify the file. This was the situation before I bought the Works. What is w… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
How do I delete a Word document that is on the Word List in
How do I delete a Word document that is on the Word List in my MAC? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My word files open-up in "compatibility mode" and I cannot
My word files open-up in "compatibility mode" and I cannot make changes/edits. What happened and how can I fix this? … read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,275 satisfied customers
If I buy 2016 Word for Mac, will my documents created in
If I buy 2016 Word for Mac, will my documents created in Word for Mac 2008 be transferable and editable? Am I right that the 2016 version is the latest one? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My atm card was lost and i had to change the number and now
my atm card was lost and i had to change the number and now i can't open any WORD documents How do i give my new ATM number and open my hundreds of documents. HELP … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
How do I change a read-only word document to be editable,
How do I change a read-only word document to be editable … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
How do you open a Office 365 document using Word 15.3 on a
how do you open a Office 365 document using Word 15.3 on a Mac … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
I'm in Microsoft Word 2006. For some reason, my "View" only
I'm in Microsoft Word 2006. For some reason, my "View" only gives me a choice of 'thumbnail', and my sheet is stuck in a 'full page' view that means it is too small for me to see what I'm writing! How… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
I bought a microsoft disc and put it on my laptop to use
I bought a microsoft disc and put it on my laptop to use word. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I have had several forms that I use regularly and have had
I have had several forms that I use regularly and have had protection enabled without password, knowing that if changes were needed, I could simply unprotect, make the changes and then reprotect them.… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I have several questions regarding how to do a few things in
I have several questions regarding how to do a few things in Word 365. I am attempting to take a gov't document in PDF, convert it to Word, copy it to another page section by section and then edit it.… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I opened a MSWord file from the web interface of Yahoo mail
I opened a MSWord file from the web interface of Yahoo mail in IE. I worked on the file for about 3 hours saving regularly but did not "save as" into a file folder on my documents. I did final edits t… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
MICROSOFT WORD PROBLEM: MAC YOSEMITE 10.10.5 I was writing a
MICROSOFT WORD FOR MAC PROBLEM: MAC YOSEMITE 10.10.5 I was writing a document on Word 2011 on Mac. I was trying to adjust header settings, clicking different tabs. next thing I know my document's cont… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I have a document that I cannot print. I have recreated it,
I have a document that I cannot print. I have recreated it, saved it in PDF and word and cannot print it. One page will print and one will not.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
We have a word doc that was created on a computer recently
We have a word doc that was created on a computer recently that we no longer have due to an recently ex employee. It was originally a normal.dotm template, which we've never heard of. There were three… read more
MrBargain
MrBargain
Friendly Neighborhood Geek
Associate Degree
18 satisfied customers
When you open Word you get a list entitled Recent Documents
When you open Word you get a list entitled ' Recent Documents'. They are listed by the first phrase or words used in creating the document. How do you change the title on the list when you first open … read more
IT_Help
IT_Help
Network Administrator
Master's Degree
582 satisfied customers
How do you unlock a document. I was writing and changing the
How do you unlock a document. I was writing and changing the document which is a book that I am writing and when I came back to it it said the document was locked. I did not change anything. Microsoft… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Using MS Access 2003 on Windows 7 Home Premium using a database
Using MS Access 2003 on Windows 7 Home Premium using a database with a form and three command buttons having VBA code to create Xmas mailing labels etc in MS Word and display for printing. When I clic… read more
Val B
Val B
Senior Analyst/Trainer
Associate Degree
48 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x