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I activated a Microsoft Office 2016 on a computer but

Customer Question
I activated a Microsoft...

I activated a Microsoft Office 2016 on a computer but everytime I open Word or Excel it gives me an activation window. Then I click next and it says something like can't activate because your activation Product key has already been used. When I installed I did not create different accounts when I activated, I just used***@******.*** for all three. One of my computers isn't showing this message, the other 2 are.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: When did you last update your Excel?

Updated it when I installed on 12/4

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/7/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

It looks like you purchased a single-user subscription to Microsoft Office. How much are you paying monthly/yearly for Office now?

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Customer reply replied 8 months ago
I purchased A home & Business 2016 license
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

PS: Please ignore and close any remote assistance offer shown on this page; it's sent at the site's end and not by me. We do not need to do a remote session; typing up further steps now.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Please open up the following link first:

https://go.microsoft.com/fwlink/p/?linkid=842054

Sign in to your Microsoft account when prompted. There, do you see your Office subscription listed?

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Customer reply replied 8 months ago
No
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Open up this new link now:

https://go.microsoft.com/fwlink/p/?LinkId=613327

Sign in to your Microsoft account when prompted.

In the Share Office 365 section, choose Share Office 365.

On the Share Office 365 page, choose Add people.

Next, choose One-time link - it will provide you with a download link now.

Open up this link on one of your other computers on which you need to use Office, and follow the on-screen prompts to reinstall Office accordingly. Repeat this process with a new download link for any computer you need to set up as well.

Does this work for you? Do keep me posted; I'll stand by. Thanks,

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Customer reply replied 8 months ago
I’m not comfortable with that but thank you for your assistance
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Again, please ignore and close any remote assistance offer shown on this page; it's sent at the site's end and not by me. Did you see my new reply above?

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Customer reply replied 8 months ago
I did. Unfortunately your link did not work however I was able to log in through the Microsoft site
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

No, what about these new steps I provided just before you replied:

Open up this new link now:

go.microsoft.com/fwlink/p/?LinkId=613327

Sign in to your Microsoft account when prompted.

In the Share Office 365 section, choose Share Office 365.

On the Share Office 365 page, choose Add people.

Next, choose One-time link - it will provide you with a download link now.

Open up this link on one of your other computers on which you need to use Office, and follow the on-screen prompts to reinstall Office accordingly. Repeat this process with a new download link for any computer you need to set up as well.

Does this work for you? Do keep me posted; I'll stand by. Thanks,

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