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I just got a new computer and trying to set it up. By the…

Customer Question
I just got a...

I just got a new computer and trying to set it up. By the time I get the 7 numbers I need for the code. It says expire

Technician's Assistant: What application are you using?

Account.live.com/acrs

Technician's Assistant: Have you installed any updates recently?

No I just got the computer

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I can not leave the page

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 19 minutes by:
12/7/2017
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 7 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6,026
Experience: Indept expertise on MS Office package
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know which email are you facing trouble recovering the password *****

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Customer reply replied 7 months ago
I can get the pass wor ok but when I put it on my computer its it has expiserr
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 7 months ago

are you chatting with me from the same computer or a different one

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Customer reply replied 7 months ago
no I think I wll take the computer back to the store, Thanks for trying to help me,
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 7 months ago

you may sure go ahead to the store however that will consume too much time

if you wish i can remote connect and we can give it a try

would you like me to?

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Customer reply replied 7 months ago
No I am going to take it back. Thanks anyway.
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 7 months ago

not a problem.

Thanks

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