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I am receiving a message on all my Office product when they…

Customer Question
I am receiving a...

I am receiving a message on all my Office product when they are begun that my Office subscription has expired (further digging refers to Office 365). I believe I purchased a copy of Office (not 365) when I bought this computer 2 years ago. What should I do to get rid of these messages? I've been living with them for a couple of weeks.

Technician's Assistant: What application are you using?

Windows 10, how do I get the details on what Office version?

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
12/6/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

Go to file account > does it show your email address listed or an option to sign in?

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Customer reply replied 7 months ago
My email address under User Account
Customer reply replied 7 months ago
your fees confuse me. First it was $5, then I saw $37, now I see $39. Please tell me what I'm looking at for a 1-time intervention.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

is this on your computer or phone tho?

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

It looks like around $40 we can do a remote session for free if this is on your computer

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Customer reply replied 7 months ago
laptop
OK, do I accept one of you (several) solicitations now? Or, if I say no, can you direct me how to fix it? I've not used you before.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

we can do a remote session if you'd like

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Customer reply replied 7 months ago
If you are suggesting that you counsel me on how to fix the problem as opposed to Secure Remote Assistance? How much does that cost? Sorry, I'm not usually this picky. I'm thinking that MS created this problem and I get to pay for it. Not appropriate outcomes.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

total for this question looks around $40

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Customer reply replied 7 months ago
I acknowledge your business model. Not interested yet. I'd like to see MS help me for free. Thanks anyway, I may be back!
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

ok

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