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When I'm in Word, I get a message that my subscription has
When I'm in Word, I get a message that my subscription has expired. What is this? … read more
PC_Wizzard
PC_Wizzard
IT Technician
1,185 satisfied customers
I purchased a new Office 365 package from Amazon.Co.uk on
Hi Pearl. I purchased a new Office 365 package from Amazon.Co.uk on 19th September 2018 as I am a UK resident. For some reason the installation doesn't seem to have worked and I have been receiving a … read more
Vishnu Babu
Vishnu Babu
Master's Degree
92 satisfied customers
I lost all of my data on my laptop pc last Friday afternoon
I lost all of my data on my laptop pc last Friday afternoon and I had to do a Carbonite Restore. That process appears to be finished and I need to get all of my programs back. I believe Office 365 can… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,891 satisfied customers
I lost my key code to install Office 365. I have my member
I lost my key code to install Office 365. I have my member number if that helps. I can dig up my receipt from Best Buy, maybe. … read more
bbao
bbao
Freelance IT Consultant
95 satisfied customers
Received an e-mail on 3 Jun 2018 dated 3/10/2018 to renew
Received an e-mail on 3 Jun 2018 dated 3/10/2018 to renew Office 365 I saw the date and deletedit, what's going on? … read more
Cody
Cody
Senior Systems Administrator
4,728 satisfied customers
I own a copy of MS Office 2016, but after the recent Windows
I own a copy of MS Office 2016, but after the recent Windows 10 update, my MS Office now opens showing Office 365. What happened to my MS Office 2016? … read more
Cris
Cris
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Can I uninstall Microsoft Office 2010 as I have Microsoft
Can I uninstall Microsoft Office 2010 as I have Microsoft 365 installed? … read more
John
John
System/Network administrator
High School or GED
2,675 satisfied customers
I just purchase the office 365 personal subscription for 1
I just purchase the office 365 personal subscription for 1 PC/Mace and I can't activate it it states my activation is expired … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
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I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,018 satisfied customers
I purchased/renewed Microsoft 365, Order No. 10155727376, on
I purchased/renewed Microsoft 365, Order No.*********** on or about 2/21/17. Today I got a message that says my Outlook is going to expire. I believe I may need to renew my subscription to this produc… read more
Cody
Cody
Senior Systems Administrator
4,728 satisfied customers
I have had Microsoft Word on my MAC for several years. In
I have had Microsoft Word on my MAC for several years. In that time there have been several software updates, which I have downloaded. Since the last download, although I can see my files, and can ope… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
904 satisfied customers
I keep getting a message to re-activate my subscription, I
I keep getting a message to re-activate my subscription, I bought a nes Office 365 a month/two ago, spoke to various virtual agents but my problem persists… read more
bbao
bbao
Freelance IT Consultant
95 satisfied customers
I have the error message that my MS Word subscription has
I have the error message that my MS Word subscription has expired. I was given the option of providing a product key or adding the computer to an active account. I have already downloaded MS 365 on th… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
904 satisfied customers
I keep getting a pop up for product deactivation for both
I keep getting a pop up for product deactivation for both Office and Excel. Can I get my product key from you so I can stop the pop up … read more
bbao
bbao
Freelance IT Consultant
95 satisfied customers
We have a new Microsoft Office 365 Home Subscription
We have a new Microsoft Office 365 Home Subscription purchased at Costco in July 2017. My husband's laptop is the initial download of these programs (2x due to repairs made by Toshiba to the computer)… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,870 satisfied customers
I have purchased Microsoft Office 365 in November of 2016
I have purchased Microsoft Office 365 in November of 2016 for $106.00. Starting in May of 2017, I get the message that my subscription has expired. I was under the impression I had purchased a one-yea… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I purchased Microsoft Office 2013 Home & Student Download a
Hi! I purchased Microsoft Office 2013 Home & Student Download a few years ago. I've since gotten a new laptop which had Windows 365 on it. That subscription has expired but I didn't purchase a subscri… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
904 satisfied customers
Received an email supposedly from MICROSOFT OFFICE TEAM
received an email supposedly from MICROSOFT OFFICE TEAM telling me that my OFFICE 365 subscription was being renews and that I would be billed. PLEASE BE ADVISED THAT MY COMPUTER ON WHICH THAT SUBSCRI… read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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