Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I some how got I cloud drive turned on and now my word

Customer Question
I some how got...

I some how got I cloud drive turned on and now my word documents go to one drive and I can't find them. I have a new MacBook Air and I really don't know how to use it very well.

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

Word documents

Technician's Assistant: If you open your Word document and go to File -> Revert To, do you get the option to "Browse All Versions"?

I can't find a go to file option

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No...I am totally lost

Submitted: 4 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
12/6/2017
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 18,277
Experience: Over 10 years work experience.
Verified

Hello,
I look forward to helping you today.

Are the documents no longer located on your local hard drive?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Microsoft Office Question
Customer reply replied 4 months ago
This is a Mac book Air that has word on it. The problem some how relates to the I cloud and One Drive
Customer reply replied 4 months ago
I do not want to remotely connect
Customer reply replied 4 months ago
I must go to work. Please end my free trial
Microsoft Office Technician: Jason Jones, Computer Technician replied 4 months ago

Okay, I will close this task.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,345
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Okay, here is the answer. Please review.

Both online storages should be searched, make sure no chance to miss any related files.

For iCloud

First check this article to make sure your local iCloud Drive folder is fully synced. Then as shown in the attached screenshot, choose iCloud Drive from the left pane of Finder, then search the given documents using the Search field of Finder, just as what you do to search other files locally.

For OneDrive

The very first thing is to install OneDrive app from App Store. It is not built-in like iCloud Drive.

Similarly, when searching for a given file, first check OneDrive status from the menu bar (as shown in the 2nd screenshot), make sure the OneDrive folder is fully synced. Then do the exact same thing for searching iCloud drive, as shown in 3rd screenshot: choose OneDrive from the left pane of Finder, then search the given documents using the Search field of Finder, just as what you do to search other files locally.

Ask Your Own Microsoft Office Question
Was this answer helpful?
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,345
1,345 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
Help me to renew, Please. Micro soft Office
Help me to renew , Please JA: What application are you using? Customer: Micro soft Office JA: Have you installed any updates recently? Customer: No JA: Anything else you want the Microsoft Office Expe… read more
bbao
bbao
IT Consultant
1,345 satisfied customers
I accidentally hit the 'Input' button and it went to TV from
I accidentally hit the 'Input' button and it went to TV from HTMI (or whatever it is). I used the down arrow to get to it, but it wouldn't scroll down. What am I supposed to do? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
763 satisfied customers
I am unable to open my bigpond email. Bigpond.com. On my
I am unable to open my bigpond email JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Bigpond.com JA: How do you usually access your email? On a phone or tablet, or through a we… read more
Moses C
Moses C
Bsc
559 satisfied customers
I am having a problem setting up office 365 because I
Second opinion] I am having a problem setting up office 365 because I deleted the code number you sent last week. I did not know I needed to keep it… read more
Cody
Cody
Computer Science
2,149 satisfied customers
All of my documents located under the heading:
All of my documents located under the heading: Users--John--documents--Pat disappeared. How do I retrieve them? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I am trying to make columns and rows for my document. I do
I am trying to make columns and rows for my document. I do this all the time but tonight I am in layout and I need to add the number of columns and rows they do not show up on the document correctly. … read more
bbao
bbao
IT Consultant
1,345 satisfied customers
I am trying to print an envelope 3 5/8 x 6 1/2. I change the
I am trying to print an envelope 3 5/8 x 6 1/2. I change the envelope size to this and then print, but it always prints it as if it an envelope 10 size and only a portion of the envelope prints. … read more
bbao
bbao
IT Consultant
1,345 satisfied customers
I am trying to import a .pst folder into Outlook and get the
I am trying to import a .pst folder into Outlook and get the following message. Can you help? The items in the "inbox" folder cannot be imported or exported. The folder "inbox" cannot contain subfolde… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
I can not receiver or send E mails. Ask for my Password and
I can not receiver or send E mails. Ask for my Password ***** I can not remember or find it . … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
75 satisfied customers
I have upgraded to microsoft office for mack the newest
I have upgraded to microsoft office for mack the newest version and now my imbedded videos (wmv) will not play. I have 6 lectures to give this week … read more
bbao
bbao
IT Consultant
1,345 satisfied customers
I have specified two columns but instead of getting an
I have specified two columns but instead of getting an automatic column break at the end of the first column the program just goes to the next page … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
How can I reactivate Microsoft office, I was on earlier an
how can I reactivate Microsoft office , I was on earlier an my power went out . Also do I pay tor reactivate … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I'm trying to activate Office 365 and it won't give me the
I'm trying to activate Office 365 and it won't give me the "Finish" screen … read more
Mr.Med
Mr.Med
1,043 satisfied customers
I am using Word 10. Just completed a word document but find
I am using Word 10. Just completed a word document but find that about 30% of the pages are taken up with blank space with my initial SS and my name Stan Smith. I am 73 and as well versed in computer … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I just signed up for Microsoft office, how do I down load it
I just signed up for Microsoft office, how do I down load it to my desk top … read more
Cody
Cody
Computer Science
2,149 satisfied customers
If I buy 2016 Word for Mac, will my documents created in
If I buy 2016 Word for Mac, will my documents created in Word for Mac 2008 be transferable and editable? Am I right that the 2016 version is the latest one? … read more
Jason Jones
Jason Jones
Computer Technician
18,277 satisfied customers
My atm card was lost and i had to change the number and now
my atm card was lost and i had to change the number and now i can't open any WORD documents How do i give my new ATM number and open my hundreds of documents. HELP … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,126 satisfied customers
Recently got a down load for office 2007. It in some way
recently got a down load for office 2007. It in some way corrupted my system. found the download and thought I uninstalled it, but cannot open word, it just tells me it is configuring word for … read more
Cody
Cody
Computer Science
2,149 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x