Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a Microsoft Office XP Version 2002 disc with the

Customer Question
I have a Microsoft...

I have a Microsoft Office XP Version 2002 disc with the product key. What are the instructions to wipe out the exsisting progams and insert the CD in the drive to install the 2002 version?

Technician's Assistant: Which Microsoft product do you have?

Microsoft Office XP version 2002

Technician's Assistant: What have you tried so far with your Microsoft software?

NOTHING! I've lost internet connection.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
12/6/2017
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 5,765
Experience: Certified Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Which version of windows are you currently using and what version of office is currently installed on the computer?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I need to get off my laptop and get on the desk top, Microsoft XP
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

So you want to uninstall it from your laptop and install it on your desktop?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
How can you securely connect to my desk top if /I can not get on the internet?
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

I can't , that message is sent by the website and not me so you can just ignore it. Now do you want to uninstall it from your laptop and install it on your desktop?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
NO I DO NOT NEED MY LAPTOP TOUCHED IN ANY WAY
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

I am not wanting to touch your laptop, I am just trying to understand what you need help with. As I said the remote support offer is automated so just ignore that.

Please explain in the most detail you can what you are trying to accomplish today and how I can help.

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
Somehow I can not access the internet on the desktop and the microsoft XP program will not work. I have a XP 2002 CD and if I could figure out how to install the CD on the desktop and get the internet working
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

How did your desktop used to access the internet, was it connected with a wire or wireless? Also when was the last time you were online with it?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
With a wire, the desktop is too old to have wireless connection. Last time I could access internet was over a year ago after my wife, who is basically computer illiterate screwed everything up.
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

Go to the desktop and do the following. Press the windows key on the keyboard (looks like a flag) and the R button at the same time to open a run box. Next in the run box type CMD and press enter. Once in command prompt type ping 8.8.8.8 and press enter, let me know the results

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I need to get the startup screen back and change my mouse batteries. Can you wait a few minutes?
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

yes

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I preeed the Flag and R but do not get a run box
Microsoft Office Technician: Chris L., Support Specialist replied 7 months ago

I am sorry I am out of time for now. I am going to open your questions so another expert can assist. You do not need to wait here you will receive an email when someone replies.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,276
Experience: Over 10 years work experience.
Verified

Hello,
I look forward to helping you today.

Do you want to first reconnect your computer to the Internet so that I can remotely connect to the computer and fix it?

Please, post a message here when you are ready to begin.

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
My computer is asking for the 25 character product key for
Hi, my computer is asking for the 25 character product key for Microsoft office 2007 and I don't have it or proof of purchase as it was so long ago. I'm not sure what to do. … read more
Cris
Cris
60 satisfied customers
I have just had to reload /restore my Windows software as my
Hi, I have just had to reload /restore my Windows software as my system no longer logged onto the internet. One day to the next, it just would not show me Wifi connection details. I fixed that with th… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have Microsoft Office (2007 I think) on this old laptop
Hi - I have Microsoft Office (2007 I think) on this old laptop however have a new PC and want to load it on there. Can't find my old Office CD that I would have used originally. Is it possble to someh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a new computer with Windows 10, which I'm just
I have a new computer with Windows 10, which I'm just learning to use. I have an external hard drive onto which I had saved all of my Excel and Word files from Office 2003 on my old computer. I now wa… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I installed Office 2010 while using Windows 10. I'm having
i installed Office 2010 while using Windows 10. I'm having trouble getting to that part of my hard drive and am now using Windows 7. But I can't activate Office 2010 while using Windows 7. The wizard … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
TRYING TO INSTALL WINDOWS PRO 8.1 ONTO EXISTING SYSTEM.
TRYING TO INSTALL WINDOWS PRO 8.1 ONTO EXISTING SYSTEM. cURRENT SYSTEM OPERATES MICROSOFT XP PROFESSIONAL VERSION 2002 SERVICE PACK 3. INSERTED THE 8.1 DISK. MESSAGES ARE : FILE AUTO RUN DLL COULD NOT… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
When I open MS Word or Excel I get a Microsoft message saying
When I open MS Word or Excel I get a Microsoft message saying my product is not registered and I must register it within 15 days or I probably won't be able to use Word or Excel. A year ago malware fr… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Good Afternoon, I recently had a power surge that evidently
Good Afternoon, I recently had a power surge that evidently shot out components of my hard drive. I have since wiped the hard drive and reinstalled the discs. When I first bought this computer, it cam… read more
James K.
James K.
Consultant
260 satisfied customers
I have Visio Professional 2002 which was an upgrade for 5.
I have Visio Professional 2002 which was an upgrade for 5. My system crashed and I can not find the 5 disc. How can I load this so that I can complete my Wounded Warrior project... please help. The or… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Hi I have purchased yesterday a product key for microsoft office
Hi I have purchased yesterday a product key for microsoft office 2010, I am having real trouble getting it to download as it is taking so long.… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
How can I activate Microsoft Word 2002 on Windows 7? The program
How can I activate Microsoft Word 2002 on Windows 7? The program loads perfectly, but the activation wizard won't finish the job.… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
Trying to make a document with clips from internet and microsoft
Trying to make a document with clips from internet and microsoft word keeps saying program isn't responding, sometimes won't save changes, cannot access changed document which I've tried to save....… read more
Ryan H.
Ryan H.
IT Technician, Application Developer
High School or GED
1,985 satisfied customers
I have been trying to type in the Product Code for Microsoft
I have been trying to type in the Product Code for Microsoft Office since I purchased my Computer 2 years ago. The Product Code I am using is situated underneath the Computer. However, They keep sayin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased and verified Office University. However, my product
I purchased and verified Office University. However, my product code was sent to Webster Uiversity which automatically forwarded it to my old email address. The product code is lost in cyberspace. I h… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
I HAVE PUCHASED MICROSOFT OFFICE HOME AND STUDENT 2010 3 USER
I HAVE PUCHASED MICROSOFT OFFICE HOME AND STUDENT 2010 3 USER CD PACK FOR MY LAPTOP RUNNING VISTA BUSINESS, THE LAPTOP WAS RUNNING OFFICE 2007 BUT THIS WAS LOST WHEN MY LAPTOP HAD THE HARD DRIVE REPLA… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
I have just purchased Microsoft Office Professional 2007.
I have just purchased Microsoft Office Professional 2007. I put the first cd in the drive and got the following message: Disk is not formatted. Windows cannot read from this disk. The disk might be co… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased Microsoft Office 2007 some time ago and recently
I purchased Microsoft Office 2007 some time ago and recently had to have a new hard drive installed in my laptop. I can't find the receipt of Product Key for my purchase. How can I redownload the soft… read more
Baisil
Baisil
Bachelor\u0027s Degree
151 satisfied customers
I just bought a new computer with microsoft 7 as the OS. I
I just bought a new computer with microsoft 7 as the OS. I previously bought Microsoft Office 2007 to run on Windows XP. When I tried to install Office 2007 on my new machine with the CD, it didn't ru… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x