Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am updating one word document on a mac and copying

Customer Question
I am updating one...

I am updating one word document on a mac and copying information from another word document and it keeps crashing or not responding and I have to force quit it

Technician's Assistant: Have you tried a Force Quit on your frozen Mac (pressing and holding Option, Command, and Escape)?

Yes about 20 times

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know if its a mac problem or a word problem

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
would it be because I don't have the latest word version on my computer or do you think the document is corrupted
Answered in 13 minutes by:
12/6/2017
Microsoft Office Technician: rugar8, Computer Support Specialist replied 7 months ago
rugar8
rugar8, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 94
Experience: 20 years + in computer support role with several Fortune 500 companies and 6 years with local government agencies.
Verified
Are you able to paste other content from other documents? If yes, try pasting your intended content as text only (without any formatting). If it pastes successfully, there’s a good chance something you are attempting to paste over is causing Word to crash.
Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask rugar8 Your Own Question
rugar8
rugar8
rugar8, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 94
94 Satisfied Customers
Experience: 20 years + in computer support role with several Fortune 500 companies and 6 years with local government agencies.

rugar8 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
If I buy 2016 Word for Mac, will my documents created in
If I buy 2016 Word for Mac, will my documents created in Word for Mac 2008 be transferable and editable? Am I right that the 2016 version is the latest one? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have been having trouble with my word 2008 application on
I have been having trouble with my word 2008 application on my Mac . The program just freezes and I need to force quit often. It is probably a 2008 model. I My OS is Sierra version 10.12.6. All 4 slot… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
501 satisfied customers
I'm looking for help on Word 2016 for the Mac. I have it on
I have it on auto-update. But I did it again A few minutes ago. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Why does a Word document crash? round beach ball spins and I
why does a Word document crash? round beach ball spins and I have to force quit Word - ? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My word is frozen and I just recently finished an essay that
My word is frozen and I just recently finished an essay that is due tonight and have yet to save it it is due tonight But it is frozen and if I force quit on my Mac i will lose everything … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a word file of 542 mb. Word won't open it reason it's
Hello there. I have a word file of 542 mb. Word won't open it reason it's larger than 32 mb in size. (However it will open a 330.4 mb file, both of which contain images and text). … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have had word on my MacPro for 4 years without an issue.
i have had word on my MacPro for 4 years without an issue. Today it keeps crashing. no idea why. help please … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having problems with the WORD program on my MAC. When I
I am having problems with the WORD program on my MAC. When I turn on the computer, a large number of previously used documents pop up on the screen. More problematic is while I am working on a documen… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Word is freezing. i haven't saved my document recently.
word is freezing. i haven't saved my document recently … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
My mac is running OS X serria and it is going so slow and
my mac is running OS X serria and it is going so slow and opens all the docs and files are currepted … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
None of my mircrosoft word documents will open on my
None of my mircrosoft word documents will open on my desktop, on flash drives etc. My pdf files open and photos open. I have a Mac … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Regarding Word 2011 used on a MacBook Pro. Can you help me?
Regarding Word 2011 used on a MacBook Pro. Can you help me? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I write multiple documents with a lot of pictures (photos)
I write multiple long documents with a lot of pictures (photos) inserted from another document on a page. Sometimes its photos of 3 people, sometimes as much as 8. Its always the same page. I'm having… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Im trying to insert citations from endnote on a document. it
Im trying to insert citations from endnote on a document. it was working fine, and then now when I open the document Word crashes each time i try to edit or add a citation although i can do it on a bl… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Hi there.I have web links established in a workbook involving
Hi there. I have web links established in a workbook involving multiple spreadsheets (about 60 odd) and they all work fine individually, but when I use the refresh all command it always hangs.… read more
Marco
Marco
Director IT Consultant
Master's Degree
508 satisfied customers
Excel (for Mac) is not working in my new mac mini. Error message
Excel (for Mac) is not working in my new mac mini. Error message "not enough memory". I have replaced the mac mini's 4 with an 8 already, but still... Is there a fix?… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
i am trying to recover a word document that I pressed the dont
i am trying to recover a word document that I pressed the don't save button on - thinking that it was to not save a photo i placed in the document and not the document itself. I have only the document… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My microsoft office 11 for Mac continues to force quit and
My microsoft office 11 for Mac continues to force quit and send an error message. What can I do to get the porgrams to open up?… read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x