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I have a critical question about how to recover an unsaved…

Customer Question
I have a critical...

I have a critical question about how to recover an unsaved document...Microsoft 2007...

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

I have read and researched for over an hour.

Technician's Assistant: Is your file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

My thesis autosaved around 8pm on December 4, 2017; but I typed and worked on it for at least 3 additional hours...that is the bulk of the material that did not save when Microsoft said there was an Error.

Submitted: 7 months ago.Category: Microsoft Office
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Customer reply replied 7 months ago
The thesis is not on this computer to securely connect...
Answered in 8 minutes by:
12/5/2017
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago
  1. Go to the Windows Start Menu using the Windows key on your keyboard.
  2. Click on File Explorer.
  3. Choose This PC in the left-hand menu.
  4. Type .asd into the search bar.
  5. Hit Enter on your keyboard.

Your computer will bring up your missing file in the search results. Click on the file and when it opens in Word, save it as usual

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Customer reply replied 7 months ago
Where is the File Exporer option?
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

What operating system do you use on that pc?

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Customer reply replied 7 months ago
We have tried the .asd
The document is not on this computer. It is on my roommate's device. I am just trying to help.
Customer reply replied 7 months ago
Is it an additional $39 or $39 total?
Customer reply replied 7 months ago
Windows 7 Professional. 2009
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Please ignore the popup for secure remote

Can you please check if the auto recovery feature was turned on?

https://www.wikihow.com/Set-up-Autosave-on-Microsoft-Word-2007

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Customer reply replied 7 months ago
It is checked for every 1 minute
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok please check the "AutoRecover file location" path and browse to that location to see if there's anything in there?

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Customer reply replied 7 months ago
when i click "browse" next to the autorecover file location bar, it pulls up a modifiy location window and in the bar it says "AppData- Roaming-Microsoft- Word"-- then under there is one lone folder that says "STARTUP" from 7/22/2013- when I doulbe click on it, this folder is empty :o(
Customer reply replied 7 months ago
I wish you could just connect to my device but this isn't the computer with the problem- it's a different laptop
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Do you have internet on that laptop now?

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Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok let us install TeamViewer and I will connect

let me get the correct address for you now.

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Customer reply replied 7 months ago
OK
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Go to this address

https://www.teamviewer.com/en/download/previous-versions/

And download Teamviewer QuickSupport

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Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ones downloaded please open TeamViewer and provide me with the ID and password ***** the screen.

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Customer reply replied 7 months ago
Okay, it's installing now
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok

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Customer reply replied 7 months ago
ID: 360(###) ###-####
Customer reply replied 7 months ago
Do you have the partner ID?
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Sorry you downloaded the wrong version

I need Teamviewer 12

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Customer reply replied 7 months ago
How do I get to that? This says 13
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Go to this address

https://www.teamviewer.com/en/download/previous-versions/

Ask Your Own Microsoft Office Question
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

You will see under Windows (v12.0.88438) you can download TeamViewer Quicksupport

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Customer reply replied 7 months ago
K- doing it
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Or if you open the page you can go to the bottom right-hand side and click on "See previous versions"

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Customer reply replied 7 months ago
ID: 360(###) ###-####
Customer reply replied 7 months ago
It's the number 7 document- the paper is called "An Examination of Reinforcer Choice"
but over 6 pages of it are missing
Customer reply replied 7 months ago
that bizarre recovered word pad document had part of the missing paper in it
Customer reply replied 7 months ago
You can close all documents- I've saved everything on to my external hard drive
Customer reply replied 7 months ago
these work laptops are USELESS-- the funny irony is that we're getting new ones in 2 days...
Customer reply replied 7 months ago
Hi, I am Jenn--I can probably just let you go from this server and work from the problem site.
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Hi

Yes that's fine

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