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We are not sure whether we purchased only a one year licence…

Customer Question
We are not sure...

We are not sure whether we purchased only a one year licence which may have expired. Is there any way you can tell us that?

Technician's Assistant: What application are you using?

Microsoft Word

Technician's Assistant: Have you updated Word recently?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No that is the issue

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 7 minutes by:
12/5/2017
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6,078
Experience: Indept expertise on MS Office package
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

are you using a PC or Mac

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Customer reply replied 8 months ago
We are having trouble with Word and think it may be because we purchesed a one year subscription that may have expired, How can we tell if this is the case?
Customer reply replied 8 months ago
PC
Customer reply replied 8 months ago
No I do not wish to connect to Secure Remote
Customer reply replied 8 months ago
What happens now?
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

sure i will help you out on chat itself

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

open www.office.com and sign in with your microsoft account

once signed in you will be bale to see your subscriptions

in that it will be visible whether the office subscription is due for renewal or still active

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

let me know if you are able to find it

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