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I received a notice that an important just revised chapter…

Customer Question
I received a notice...

I received a notice that an important just revised chapter of my new book cannot be opened because it has been corrupted by a symbol like "V" What can I do?

Technician's Assistant: What application are you using?

Microsoft word, on apple mac book pro computer

Submitted: 7 months ago.Category: Microsoft Office
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 14 minutes by:
12/4/2017
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,274
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Where exactly did this notice come from?

Please let me know

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Customer reply replied 7 months ago
On
My personal Mac book pro
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

ok, so are you saying you cannot access your word document at all?

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Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 7 months ago
I did not receive any usable response.Just a notification about more money required. Notice came on my apple computer. Very disappointing
Customer reply replied 7 months ago
tell me how to open the "corrupted "Document
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi,

Do you still need help here?

Thanks

Kris

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Customer reply replied 7 months ago
no thanks
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago

OK greast

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