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My Word Documents that have been saved seem to be

Customer Question
My Word Documents that...

My Word Documents that have been saved seem to be disappearing. And ALL of my others cannot seem to be opened. They are being deemed "inaccessible" Please Please help

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I think so....But that doesn't seem to have the documents either.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yesterday, several of these lost Documents were in my Open REcent File, but were shadowed and could not be opened at all. And now those shadowed proof is totally gone. Not in my Trash...Gone

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/4/2017
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,127
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you having this issue on a windows or mac computer? And which version?

Please let me know

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Customer reply replied 7 months ago
my Word Documents keep on disappearing altogether of becoming 'inaccessible'...
It is driving me crazy and making me very very insecure.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

ok, but can you please reply to my last question, I will repeat

Are you having this issue on a windows or mac computer? And which version?

Please let me know

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Customer reply replied 7 months ago
Mac
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Thank you

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

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Customer reply replied 7 months ago
I just paid with Pay Pal...I don't want to pay twice...Or monthly
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

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Customer reply replied 7 months ago
Pay Pal said I already paid.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

I have not mentioned anything about payments... I gave you a set instructions to do.. I will again repeat below

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

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Customer reply replied 7 months ago
Trying the restart repair ... hang in
Customer reply replied 7 months ago
I really do not want to erase anything
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

My instructions do not ask you to erase anything.

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Customer reply replied 7 months ago
I clicked the First aid tab. And then it told me to click the disclosure triangle .... which I do not see
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

If you click First aid, click on repair please

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Customer reply replied 7 months ago
please
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

yes please to what sorry? You need to run the repair still as per my instructions..

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Customer reply replied 7 months ago
It is just asked if I want to Run or to cancel
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

You need to run the repair, please choose run

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Customer reply replied 7 months ago
please can you fix it remotelu
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Your payment for the additional service failed for that

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Customer reply replied 7 months ago
Sorry to be such a neo-idiot. But it
Customer reply replied 7 months ago
Telling me to lock the boot volume. I know what each of those words mean separately... but not in this context
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

yes, it is ok

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Customer reply replied 7 months ago
First aid done.... and still no disclosure triangle on the screen
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

If you did the first aid then you did the repair.

So now restart and tell me how the mac works.

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Customer reply replied 7 months ago
Nope sorry...still not working.
A Message Pops up that Say "Can't open .....xxx Document" " ...is either deleted or not currently accessible.
Customer reply replied 7 months ago
also ...documents I was working on yesterday are completely gone
Customer reply replied 7 months ago
I saw them shadowed yesterday in my "Recent" File and now they have utterly disappeared
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Ok, this will be due to the corruption we just repaired.

Do you have the Apple Time Machine connected and configured? If you see a clock in the top right with an anti clockwise arrow you do

Please let me know

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Customer reply replied 7 months ago
Also...When I go to the Restore button under the File bar...all of that is shadowed too. Help.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

I replied to you, I will repeat.

this will be due to the corruption we just repaired.

Do you have the Apple Time Machine connected and configured? If you see a clock in the top right with an anti clockwise arrow you do

Please let me know

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Customer reply replied 7 months ago
What is the Apple Time Machine.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

If you see a clock in the top right with an anti clockwise arrow you do

Please let me know

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Customer reply replied 7 months ago
I see that.
Customer reply replied 7 months ago
It say enter time machine....should I?
Customer reply replied 7 months ago
I backed up on Time Machine last week...November 28th
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

yes, then navigate to the date before you lost the files, go to where the files were and you can then click restore to restore them

Let me know how you go

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Customer reply replied 7 months ago
But the stuff I lost I wrote yesterday...Or rather I updated yesterday. And there is no sign of it anywhere.
Customer reply replied 7 months ago
Do I have to have the GDrive plugged in to use the Time Machine.
Customer reply replied 7 months ago
Okay....G Drive plugged in.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Yes it needs to be plugged in, then try again to find it in time machine

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Customer reply replied 7 months ago
Where did you go?
Customer reply replied 7 months ago
It's plugged in... and I am getting no where
Customer reply replied 7 months ago
not sure what to do now
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Can you tell me how you are getting no where?

What exactly now happens in time machine?

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Customer reply replied 7 months ago
Is there someway you can help me
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

I am responding... please reply to my questions, you are asking where I am but I am replying the entire time.

Again

Can you tell me how you are getting no where?What exactly now happens in time machine?
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Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Please reply to my last question

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Customer reply replied 7 months ago
When I go to the Time clock Icon...it only gives me the option of "skip this back up" or "enter time Machine"
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

yes, choose enter time machine

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Customer reply replied 7 months ago
I have been trying to fix this problem all morning and have to go out very soon.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

ok.. but can you please reply the questions I am sending you, I am sorry you feel that I am taking too long... but I have been trying to get answers from you on important questions.

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Customer reply replied 7 months ago
Okay ...I tried that...
And the REstore button was shadowed....So I went to the day before the back up...on the right hand side...and pressed the last date.
Customer reply replied 7 months ago
It is not your fault ....I know
It's just frustrating.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

ok, so you did the restore in Time Machine?

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Customer reply replied 7 months ago
Maybe....but the Restore button never came out of the shadow.
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Ok, then there is no backups at all, so the Time Machine has never been enabled.

In this even you wont be able to restore them sorry, the drive was corrupted, and this we fixed, but the files you lost are now gone sorry.

I advise you enable ot to avoid this in the future via

The Apple menu and go to “System Preferences”, then choose “Time Machine”

Click on the “Select Backup Disk…” button

Select the G drive and ensure it is set to Daily

Then you will avoid this occurring again.

But the issue is you have no backups to restore from sorry, so you wont be able to restore the currently missing files.

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Customer reply replied 7 months ago
Do not think anything was Restored. Sadly. I was able to press on the dateline on the side. But not on the "restore" button.And nothing restored on Word
Customer reply replied 7 months ago
Where did they go.?And why were they there yesterday.?And why are they still listed on my file, but just not accessible.why would the g=Drive fail me./
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

No word does not restore as such, as the restore button is not enabled, it means there is nothing to restore sorry, but I urge you to do the instructions I gave you as the G drive was never set up for backups and this is why you cannot restore.

Where did they go.? They were lost as your drive was corrupted

And why were they there yesterday.? because the issue occurred today

And why are they still listed on my file, but just not accessible. Because word just has a link to recent files whether they are there or not

why would the g=Drive fail me./ It was never setup which is why I gave you the instructions to set this up

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 7 months ago
What about the cloud....wouldn't my Word Dox be saved there?And why are some saved and other's gone?How do I fix Word? Or should I never use it again
Word has been my digital file cabinet ...for decades.Should I give it up.
Customer reply replied 7 months ago
Why wont the restore button become unshadowed?What is the point of Time Machine unless the information is stored within it.?
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Ok, this is what I am saying about enabling time machine as it was not enabled

There is no "cloud" you need to setup and use a cloud such as dropbox, but your best solution is to enable time machine per the instructions I gave.

Why : wont the restore button become unshadowed? Because time machine is not enabled and backing up

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Customer reply replied 7 months ago
I am just unlucky....that both my Word Document folder and The G-Drive Time Machine broke down simultaneously.And ALL MY RECENT Word Documents are unretrieveable. ??? That seems crazy.
Customer reply replied 7 months ago
Sorry...I have to go cry somewhere in a creek.Thanks,
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Ok, I am not sure how else to explain this sorry...

Your G drive time machine was not set up, it was not even connected.

This is why you have nothing to recovery.

This is why you need to set it up as per the instructions I gave you

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