Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

2 things. 1. Cant access my account due to security question…

Customer Question
2 things. 1...

2 things. 1. Cant access my account due to security question I don't remember. How to reset.

Technician's Assistant: What exactly are you having trouble accessing?

Your website is not easy to follow. I couldn't tell when my request was received. Calling in, there was no option that matched my login problem. When I attempted to reset the password, I had no access to the questions so I don't think any action was taken. Please walk me through this.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

MacBookPro, OS Yosemite??

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I ordered kit in June, started trying to access in october.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No. Do you have my telephone number.

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 11 minutes by:
12/4/2017
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
From the beginning. The security question is not the one I chose. Mothers maiden name is ***** ***** question and I keep getting “Last Name of first boyfriend. To change question, I have to already be in my account.
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago

Hi

Can you tell me what account this is for?

Thanks

Kris

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
23andme. First time user. I am getting pop up ad to have you fix the problem internally fo 39$. Can’t I make such a change from here?
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago

Can you tell me what account this is?

Thanks

Kris

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have forgotten the password for my computer. How do I go
i have forgotten the password ***** my computer. How do I go about resetting it so I can access my computer? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just did a routine upgrade to Windows, and not it won't
I just did a routine upgrade to Windows, and not it won't honor my Office subscription. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
You need to get a supervisor to call me ASAP. I had a chat
You need to get a supervisor to call me ASAP. I had a chat with Claire E. one of your technicians and she downloaded Windows 10 onto my desktop computer without me asking her to do that. I couldn't st… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to find out when my Microsoft 365 renews and how it
I need to find out when my Microsoft 365 renews and how it renews. My husband took care of all of this sort of thing. He was killed in a head-on collision on March 20, 2017. I am getting a new compute… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I cant recover my Microsoft password. My laptop has a lock
my laptop has a lock screen and wants my Microsoft password … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have a toshiba and windows ten. I can't remember my
I have a toshiba and windows ten. I can't remember my password ***** cant get into my computer. I have tried everything that people have suggested by no go … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Had a power glitch & my PC shut down. When rebooted, my
Had a power glitch & my PC shut down. When rebooted, my taskbar at the bottom of the screen is not responding & none of my programs that are normally there are no. How do I reactivate the taskbar? Als… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I did a restore function due to operating problems and now I
I did a restore function due to operating problems and now I don't have Office. I can find some files, … read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
I subscribed recently for Office 365 Personal. My order # is
Hi, My name is***** I subscribed recently for Office 365 Personal. My order # is(###) ###-#### … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I need some help with excel, Custom excel online, what this
I need some help with excel JA: What's the make and model of your computer? And what version of Excel are you using? Customer: Custom excel online JA: Have you installed any updates recently? Customer… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My Hotmail account has been hacked. Microsoft sent me a
my Hotmail account has been hacked. Microsoft sent me a notice and asked me to request a verification code sent to another Hotmail account, I have done this several times and the code is never sent to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
On 30th September 2015 answered phone call from pcsafe
on 30th September 2015 answered phone call from pcsafe solutions who convinced me that the AVG security I have was not secure enough and should open my computer so their technician could install pcsaf… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
MT115 computer appls in health care PROJECT in Access (i'd
HIMT115 computer appls in health care PROJECT in Access (i'd have to send the file for you to see the questions)… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am trying to match multiple locations to their Lat/Long utilizing
I am trying to match multiple locations to their Lat/Long utilizing VLOOKUP. I am either missing a step or making same mistake again......again...........… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have just installed OSX 10.10. Now whenever i switch on,
I have just installed OSX 10.10. Now whenever i switch on, I get the following message. "Due to changes required by Apple in order to support OSX 10.10 (Yosemite) we need you to update and set Genio H… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased Microsoft Office Home & Student 2007 - download
I purchased Microsoft Office Home & Student 2007 - download http:/DANGEROUS URL REMOVED Licence key KTPPC-C8RG6-PWTBD-RD2WX-H73JW I've changed my computer and need to download again but unable to do s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Dear Sir,On June this year while visiting my son in
Dear Sir, On June this year while visiting my son in Boston, Massachusetts I purchased a new HP laptop & following that I purchased office 2013 package through the official site installed successfully… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Im using VLOOKUP to reference a bunch of tables I have on
I'm using VLOOKUP to reference a bunch of tables I have on several sheets. It's looking up a sounding number, and sending back the corresponding volume to that sounding. It works, but I want to improv… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x