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I just switched my data to my new macbook air, including my…

Customer Question
I just switched my...

I just switched my data to my new macbook air, including my 2008 microsoft office. I'm now getting messages that my PP and Excel aren't working properly. Do I need to upgrade on my new computer?

Technician's Assistant: If you open your Excel document and go to File -> Revert To, do you get the option to "Browse All Versions"?

Let me check....

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

It says something about having to rebuild my data base. I heard that you no longer sell the Microsoft office at a one time price but now just use subscription. Is this what's going on with me?

Submitted: 7 months ago.Category: Microsoft Office
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Customer reply replied 7 months ago
This isn't working for me. I got a text notification but nothing was there. I want either a phone call or live chat....
Customer reply replied 7 months ago
I want a refund of my $5.
Answered in 2 hours by:
12/3/2017
Microsoft Office Technician: syseng, Information Systems Professional replied 7 months ago
syseng
syseng, Information Systems Professional
Category: Microsoft Office
Satisfied Customers: 7,837
Experience: Microsoft Certified Systems Engineer with over 18 years experience in installation, configuration and troubleshooting.
Verified

Hello,

My name is***** apologies for the delay.

Yes, with the newer operating system are compatibility issues. The best way to proceed is to uninstall the current 2008 version of Office you have installed, then reboot, and then download and install the most current version. Your documents will remain during the uninstall/reinstall and accessible by the new program.

Please let me know if you need assistance or instructions for completing the uninstall then reinstall.

Thanks,

David.

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Microsoft Office Technician: syseng, Information Systems Professional replied 7 months ago

Hello,

My name is***** apologies for the delay.

Yes, with the newer operating system are compatibility issues. The best way to proceed is to uninstall the current 2008 version of Office you have installed, then reboot, and then download and install the most current version. Your documents will remain during the uninstall/reinstall and accessible by the new program.

Please let me know if you need assistance or instructions for completing the uninstall then reinstall.

Thanks,

David.

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Customer reply replied 7 months ago
I'm anxious to stop my "free" trail and get my $5 refunded
Microsoft Office Technician: syseng, Information Systems Professional replied 7 months ago

Ok, so I can still help however I will let customer service know that you would like a refund instead.

Thanks,

David.

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