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My microsoft word app disappeared and I cannot access my…

Customer Question
My microsoft word app...

My microsoft word app disappeared and I cannot access my documens except through emailing them.

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

Not any error messages except when I try to access my documents through office and it says they are not in the directory. An dno

Technician's Assistant: What does your screen look like when you try to open Microsoft Word?

Well i can well icant open word, when i try to reach the documents through office it has the word top and then doesnt load the rest

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I have my microsoft code and all that if I need to just reinstall office. otherwise no

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/3/2017
Microsoft Office Technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,276
Experience: Over 10 years work experience.
Verified

Hello,
I look forward to helping you today.

Which version of Windows or Mac OS are you running on the computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
Windows
Microsoft Office Technician: Jason Jones, Computer Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
No I fixed it. thank you. Goodbye.
Microsoft Office Technician: Jason Jones, Computer Technician replied 7 months ago

Oh, I am glad to hear that you fixed it. Is there anything else that I can help with or do you want me to send this in to be closed?

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