Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have been trying to insert the codes for Office Home &

Customer Question
I have been trying...

I have been trying to insert the codes for Office Home & Student 2016 into a refurbished computer I need to set up.. Each and every time the reply i get is that the codes are not in your database

Technician's Assistant: What application are you using?

The computer has window 7

Technician's Assistant: Have you installed any updates recently?

I just bought the computer and it has twice installed updates.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I am not typing this from the computer I want to set up the Office in. Should I do so on that computer before we carry on?

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I am not working from the computer I need to enter the key into
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
12/3/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Is your code actually referring to the product key of your Office product?

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
Absolutely not. This is becoming the usual rip off.
I would like my initialm payment refunded as promised
Customer reply replied 7 months ago
Please no more experts.
Just refund me
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
In feb. 2017 I purchased office home and student 2016
in feb. 2017 I purchased office home and student 2016 edition from dell. dell sent me to the digital locker to reload the software when I key on the product it defaults to your web site which ask for … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I install the office 2016 home and student version and I
I install the office 2016 home and student version and I chose not to signin to the office 365, but every time I start Word, Excel, PPT, it shows a sign in product notice. I do I get rid of it? … read more
Mr.Med
Mr.Med
1,192 satisfied customers
I used to be able to do a Power POint and click insert File,
I used to be able to do a Power POint and click insert File, which was amazing - this insert object stuff is maddening. Can you help … read more
bbao
bbao
IT Consultant
1,854 satisfied customers
It wasn't doing this last week. I have Microsoft Office 2016
It wasn't doing this last week. I have Microsoft Office 2016 installed on my computer. Whenever I open a Word document that I've previously saved, it opens up with "All Markups" instead of "No Markups… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Oh Gawd! Help! I have several files that I need to merge and
Oh Gawd! Help! I have several files that I need to merge and I'm supposed to create something called a dataset? … read more
bbao
bbao
IT Consultant
1,854 satisfied customers
I am trying to set stock prices tracking account. Lenovo
I have been trying for weeks.. I have installed the stock connection on excel. But, I can get it to function as a platform for stock trading … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I just bought a new subsription to the Microsoft office 365-
I just bought a new subsription to the Microsoft office 365- early march 2018. for some reason it will not accept the code on the back of my purchase. can someone that speaks English please help me … read more
bbao
bbao
IT Consultant
1,854 satisfied customers
I need help with Publisher. I have done something wrong with
I need help with Publisher. I have done something wrong with my newsletter & placed the mailer page on top of every page. I need someone to log into my computer and help me. I'm on a deadline. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Last week when I was working on a Word document a pop up
Last week when I was working on a Word document a pop up appeared thanking me for installing M/S Office Home & Student 2013. Activation is requested to authenticate this copy of M/S Office.and if I do… read more
Cris
Cris
60 satisfied customers
I am trying to install Microsoft Office 2016 on my new iMac,
I am trying to install Microsoft Office 2016 on my new iMac … read more
Moses C
Moses C
Bsc
775 satisfied customers
I'm trying to reinstall Microsoft Office 2010. I've
I'm trying to reinstall Microsoft Office 2010. I've forgotten my password. After copying the letters/numbers into the box, the screen says I've been sent a new coded passowrd to my email. No such emai… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I purchased Microsoft office 365 I assumed under or. I
I purchased Microsoft office 365 I assumed under***@******.*** or***@******.***. I cannot open the files without an activation key … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I'm having a problem with an IFS function...Name error.
I'm having a problem with an IFS function...Name error … read more
bbao
bbao
IT Consultant
1,854 satisfied customers
I purchase Microsoft office but is not working on the
I purchase Microsoft office but is not working on the computer i … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am trying to load my new Win 10 Home- I inserted the USB
I am trying to load my new Win 10 Home- I inserted the USB into device port - Powered on my computer - then it say configure it to boot fro USB drive - How do I do that ?!?!?!?!? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Installed latest 2016 version of Mic Office. Many excel
installed latest 2016 version of Mic Office. Many excel functions not working such as fill or shading adjoining cells to move them and more … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My Microsoft Office 2016 came with my computer that I bought
My Microsoft Office 2016 came with my computer that I bought last year, but it keeps displaying that I've already activated another product with the product key that I receive to activate it. It displ… read more
Cody
Cody
Computer Science
2,387 satisfied customers
After starting to edit a large document, every few words
After starting to edit a large document, every few words Microsoft stops working with the message it will get back if a solution is found. … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x