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TO INSTAL A MICROSOFT OFFICE ONTO A NEW LAPTOP THAT IVE

Customer Question
HI IM TRYING TO...

HI IM TRYING TO INSTAL A MICROSOFT OFFICE ONTO A NEW LAPTOP THAT IVE PREVIOUSLY USED ON ANOUTHER COMPUTER AND ITS SAY I HAVE TO USE THE SAME ACCOUNT I USED TO INSTALL ON THE OLD COMPUTER AND I CANT REMEMBER THE MICROSOFT ACCOUNT I USED

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

IYTS A HP AND THE OS IS WINDOWS 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

IT WAS A BRAND NEW LAPTOP AND WHEN WE WENT THROUGH THE SETUP IT UPDATED IT SELF

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just help.

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/2/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 39,878
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Do you remember the email address you used to set up / install your Microsoft Office on your old computer previously?
Please reply at the box below. Thank you,

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Customer reply replied 4 months ago

it was ****************

Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

What happens when you use that @optusnet.com.au email address for signing in your Microsoft account?

Please reply at the box below. Thank you,

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Customer reply replied 4 months ago
it asks what product i have which is office student
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y78m4cf3
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/y78m4cf3
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

Connected, working on issue. Thank you.

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

Summary: OpenOffice program.

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 4 months ago

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top right of this page, then click on Submit on the right. Thank you very much,

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Viet -MS Office Tech
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 39,878
39,878 Satisfied Customers
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.

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