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I forgot my password to my Microsoft account and tried too…

Customer Question
I forgot my password...

I forgot my password ***** my Microsoft account and tried too many times. Now i'm locked out for 30 days (started 7 days ago). Is there any way to unlock my account?

Technician's Assistant: What exactly are you having trouble accessing?

Microsoft Office

Technician's Assistant: What application are you using?

Do you mean Word, excel?

Technician's Assistant: The Microsoft Office Technician will be able to walk you through that. Have you updated Word recently?

I purchased a new surface pro and the problems started as I was trying to set up the pro.

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 2 hours by:
12/1/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Which domain is it for your Microsoft account? For example, outlook.com, live.com or something else?
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Customer reply replied 7 months ago
live.com it think
Customer reply replied 7 months ago
Is there anything you can do without remote access?
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
We can first try if we can recover the account here, without a remote session.What were the questions asked by Microsoft while resetting the password?
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