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I inserted some hyperlinks into a word document and then…

Customer Question
I inserted some hyperlinks...

I inserted some hyperlinks into a word document and then removed them. Now while I see the words on my Mac screen nothing prints.

Technician's Assistant: When did you last update Word?

Oh, my word is Microsoft 11 but I have been working with word for years and this is completely foreign to me.

Technician's Assistant: What have you tried so far with your Word?

I have removed all the hyper links and viewed it as a web page. Looks good. I have tried the Arrange All and Move All to the Front

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 hours by:
11/30/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,798
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Can you please upload the Word document for review or a screenshot showing the problem on your screen? Thanks.

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Customer reply replied 7 months ago
That will not help. The document looks fine on my Mac screen. But as I said when I print the document, it is blank.
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
I see. Is it possible to upload a sample document for review, so I can view it on my Mac and print it as well?
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Customer reply replied 7 months ago
Hello Rita Daniels,You sent a payment of $47.00 USD to JustAnswer
(*****@******.***)It may take a few moments for this transaction to appear in your account.
Merchant
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I have already paid 47.00 via PayPal. I think the only solution is for me to retype the entire document.
Customer reply replied 7 months ago
then I would like a refund for the 47.00.
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
I am here to help if you want to find out what caused the problem ultimately.However if you are no longer interested in researching for the reason, you may cancel the service and request for a refund. I am not a billing person so you have to speak with JustAnswer cuisine services against your concern.
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Customer reply replied 7 months ago
you are asking for an additional $39.00 to do this?
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
No. Reviewing the doc doesn't cost you anything extra, all are covered by the Q&A page here.FYI - $39 is for premium services including remote assistance, phone call or extra effort and time for some special issues.
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Customer reply replied 7 months ago
Ebay for Beginners.docx
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
Thanks for sharing the doc. I am outside at the moment. To review it once back to my desktop Mac.
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