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Send and receive error outlook 2010. Today. Changing

Customer Question
Send and receive error...

Send and receive error outlook 2010.

Technician's Assistant: When did you last update Outlook?

Today

Technician's Assistant: What have you tried so far with your Outlook?

Changing password,registry edits

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Email works until error comes back usually within a few minutes

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
11/29/2017
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6,064
Experience: Indept expertise on MS Office package
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

what email is configured in outlook

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

what error do you get

is there an error code

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Customer reply replied 8 months ago
ox800ccc92 ) error code
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

when was it working fine the last time

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Customer reply replied 8 months ago
1 week ago, now it comes up every few minutes, I can click it away and receive a few emails then it pops up then until l notice it. even 8 hours later no emails come in until I click it off then I get emails before it locks out again
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

click here to sign into cox webmail

let me know if you are able to sign in and check your emails in cox webmail page

if yes, try sending a test email to your cox email itself from webmail page

let me know if it goes and comes back fine

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Customer reply replied 8 months ago
cox webmail works everytime
Customer reply replied 8 months ago
I have spoken with ISP provider Cox and all my info is correct in outlook.
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok got it. close outlook

in windows search box type control panel and open it from search results

open programs and features

locate microsoft office and right click on it and click on change\modify\repair option

once the ms office repair completes, let me know

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Customer reply replied 8 months ago
I have Done That Repair Once Today But I Am Running It Again Now
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

if that repair does not help, we can try other steps

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Customer reply replied 8 months ago
It Is Done Running Now.
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok now in the windows search box type scanpst

let me know if you see a scanpst.exe file show up in search results

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

click on it to run the scan pst file

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Customer reply replied 8 months ago
OK
Customer reply replied 8 months ago
It said: The program can't start because SCNPST32.dll is missing from your computer. try reinstalling the program to fix this problem.
Customer reply replied 8 months ago
I dont have the program disk anymore
Customer reply replied 8 months ago
anyway to download this?
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

let me check

one moment please

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

navigate to the below folders and check if you see a scanpstfile

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Customer reply replied 8 months ago
where are the folders?
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

C:\Program Files (x86)\Microsoft Office\Office14

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Customer reply replied 8 months ago
Found The folder but no scanpstfile
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok not a problem

after how much time does the send receive error show up

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Customer reply replied 8 months ago
usually within 5 mins
Customer reply replied 8 months ago
sometimes 10 seconds
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok..follow the below steps

Choose Start > Control Panel > Mail.

Choose Show Profiles > Add.

In the Profile Name box, type a name for the profile, and then choose OK.

then open outlook

in the new profile, add cox email and let me know if it works fine or gives the same error

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Customer reply replied 8 months ago
Problem Connecting to Server
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

does this happen in the new profile after setting up the email or during the email setup steps

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Customer reply replied 8 months ago
during the set up adding
Customer reply replied 8 months ago
but since we have been messing that message has not come up for awhile?
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

are you using pop3 or imap for setup

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Customer reply replied 8 months ago
pop3
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

make sure the settings match the below

pop.cox.net

Incoming POP port: 995

smtp.cox.net

Use one of the following outgoing SMTP ports:

  • 587 with TLS enabled
  • 465 with SSL enabled and check the authentication box, if available

let em know once checked

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Customer reply replied 8 months ago
INFO For You : incoming pop port 995 smtp.cox 587 tls enabled
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok. currently are you in the new outlook profile or old one

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Customer reply replied 8 months ago
that message just came up again right now
Customer reply replied 8 months ago
i dont know what profile im in help me find out?
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

ok would you like me to remote connect and check out the problem and fix it for you

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Customer reply replied 8 months ago
I have already preformed everything you have had me do earlyier today to the t.
all your help was accurate to every thing that I have already done befor contacting help line.?????
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

we need to go step by step. i can remote connect at no extra charge

this way i can directly look into the problem

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

would you like me to connect

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Customer reply replied 8 months ago
Going To Sleep Now Start Over Tomorrow Thanks for your support.....I will just clear all my profiles in out look and create a new user from scratch you agree?
Customer reply replied 8 months ago
thank You For Your Help I will try tomorrow.
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

yes remove all profiles and create a new one

you can save this page to your favorites and can reply to me tomorrow

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

Good Night

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