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I am totally frustrated with trying to get into my Microsoft…

Customer Question
I am totally frustrated...

I am totally frustrated with trying to get into my Microsoft account I cannot give them enough information so retrieve my password.

Technician's Assistant: What exactly are you having trouble accessing?

My Microsoft account

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Desktop pc using windows 10

Technician's Assistant: What's the brand/model of your laptop?

Not a laptop

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I just want to be able to get into my Microsoft account

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 3 hours by:
11/29/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,856
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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