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I am trying to erase Microsoft Office 2008 from my

Customer Question
I am trying to...

I am trying to erase Microsoft Office 2008 from my MacBookAir in order to install the new Office package for Mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

MacOS High Sierra 10.13.1

Technician's Assistant: Did the application come with an uninstaller, either on the installation disc or in the application's folder on your Mac?

I cannot find any instructions on the Mac application's folder and I have no info on the package I bought.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really - thank you!

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 20 minutes by:
11/28/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, are you trying to install Office 2016/365 for Mac now?

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Customer reply replied 7 months ago
on your install question.
Customer reply replied 7 months ago
I need to leave in a few minutes.
Pls give me your advice - thanks!
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

Typing up further steps now. Can you stand by for a couple of minutes?

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Customer reply replied 7 months ago
just a few
Customer reply replied 7 months ago
Forget it.
Customer reply replied 7 months ago
I am not happy with being strung along. Good bye.
Microsoft Office Technician: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Microsoft Office
Satisfied Customers: 942
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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