Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Word is not opening on my macbook air. I have an…

Customer Question
Hi. Microsoft Word is...

Hi. Microsoft Word is not opening on my macbook air

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

I have an error message

Technician's Assistant: What does your screen look like when you try to open Word?

It opens word then automatically closes it

Submitted: 6 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
11/27/2017
Microsoft Office Technician: Richard, Software Specialist replied 6 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 46,460
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please when this issue started?

Please let me know

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
Saturday was when I noticed it
Microsoft Office Technician: Richard, Software Specialist replied 6 months ago

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
How can I tell you if I still have a problem if I've restarted my computer?
Microsoft Office Technician: Richard, Software Specialist replied 6 months ago

By putting it in a message here to me. As a response

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 46,460
46,460 Satisfied Customers
Experience: Over 15 year experience resolving Microsoft Office Issues

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I keep getting phone calls that my Microsoft program will be
I keep getting phone calls that my Microsoft program will be turned off. I am very suspicious of any unsolicited phone calls. Can you help me confirm is this is legitimate … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
All of a sudden, when I open an old file, change it and save
All of a sudden, when I open an old file, change it and save the new document under a new name, the old file disappears. How can I prevent this? I've lost two important files. … read more
Richard
Richard
Software Specialist
46,460 satisfied customers
MY office 2016 stopped functioning after I rebooted my
MY office 2016 stopped functioning after I rebooted my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a formula that calculates total time worked, and I
I have a formula that calculates total time worked, and I put "X"s in when they are not. the formula does not register the "X"s and it appears in the formula box as #VALUE! How do I get the X's to not… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I am having problems with my office words and i seem to get
i am having problems with my office words and i seem to get half pictures when i do insert … read more
Mr.Med
Mr.Med
1,153 satisfied customers
I have a problem with my Word program. Someway somehow every
I have a problem with my Word program. Someway somehow every time I open a new document on Word to do a letter or any kind of document the cursor starts at the very top of the page even though I alrea… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I cancelled 365 last week I was charged on my Visa today.
I cancelled 365 last week I was charged on my Visa today. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
78 satisfied customers
Cannot sync office calendar with my I pad. Windows 10. Only
only recently all of a sudden I have 3 different calendars on my pc … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm having trouble with excel. I rent my office suite so I
I rent my office suite so I think it updates every month. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Publisher has detected a problem and to protect my computer
Publisher has detected a problem and to protect my computer will not open the file … read more
Richard
Richard
Software Specialist
46,460 satisfied customers
Test. Test. Test. Test
test JA: What application are you using? Customer: test JA: Have you installed any updates recently? Customer: test JA: Anything else you want the Microsoft Office Expert to know before I connect you?… read more
George Sibiya
George Sibiya
PhD
304 satisfied customers
I am using Microsoft Word 2010, and all of the sudden most
I am using Microsoft Word 2010, and all of the sudden most of my ODT files that I have saved are not opening. I click on them and nothing happens. … read more
Cody
Cody
Computer Science
2,371 satisfied customers
Have been expecting a booked call for 12h00 (South African
Good morning My name is***** and have been expecting a booked call for 12h00 (South African time) for help with my computer. I have a case of(###) ###-#### Neither Rudolf, Joseph or Jobelle were able … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I accidentally removed my Microsoft office program, the
I accidentally removed my Microsoft office program, the program was already down loaded on the computer when I purchased it. Would it be possible to get Microsoft to assist me in another download. it … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Why are my printed pages blank when the document is not? I
why are my printed pages blank when the document is not? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I just migrated all my files from a broken MacBook Air to t
Hi, I just migrated all my files from a broken MacBook Air to t anew one, same model but 2017 instead of 2015. Excel won't open now, what can I do? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
78 satisfied customers
My microsoft office was accidentally deleted from my imac.
my microsoft office was accidentally deleted from my imac. how do i get it back? … read more
William Harder
William Harder
SR Sytems Engineer
Technical School
49 satisfied customers
Yesterday I purchased office 365. it will not completely
yesterday I purchased office 365. it will not completely download. as a result, i am unable to use excel. please help. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x