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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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In 2017 I purchased an HP Laptop and also purchased MS

Customer Question

Hello, in 2017 I purchased an HP Laptop and also purchased MS Office. Can you look up my account and tell me the key code and anything else I would need to reinstall it? I just had my laptop hard drive reinstalled and I lost my MS Office program. Where is the link to reinstall it? Thank You
JA: What's the model and Operating System (OS) of your HP?
Customer: HP Pavilion dv7. My name is***** My address is***** NE #410, Minneapolis, MN 55413. Windows OS
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I think that is all.
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using the same laptop now?
  2. Is it running on Windows 10?
  3. Do you still know the email address you used to buy or subscribe to MS Office?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Customer: replied 11 months ago.
I'm confused. I assumed I'm connected directly with Microsoft. Is this a 3rd party?!
Expert:  Jess M. replied 11 months ago.

I am very sorry for the confusion. You are contacting us here at JustAnswer.com and we are a third-party support provider.

Customer: replied 11 months ago.
Please refund my charge
Customer: replied 11 months ago.
Is this a 3rd party and not a direct connection to Microsoft?
Expert:  Jess M. replied 11 months ago.

Check this link to know who we are:

http://ww2.justanswer.com/about-justanswer

Follow the procedures in this link:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

Customer: replied 11 months ago.
Please do not charge my card. Please advise you have reversed my charge.
Expert:  Jess M. replied 11 months ago.

Already posted above.