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In 2017 I purchased an HP Laptop and also purchased MS

Customer Question
Hello, in 2017 I...

Hello, in 2017 I purchased an HP Laptop and also purchased MS Office. Can you look up my account and tell me the key code and anything else I would need to reinstall it? I just had my laptop hard drive reinstalled and I lost my MS Office program. Where is the link to reinstall it? Thank You

Technician's Assistant: What's the model and Operating System (OS) of your HP?

HP Pavilion dv7. My name is***** My address is***** NE #410, Minneapolis, MN 55413. Windows OS

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think that is all.

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 minute by:
11/27/2017
Microsoft Office Technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,011
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using the same laptop now?
  2. Is it running on Windows 10?
  3. Do you still know the email address you used to buy or subscribe to MS Office?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
I'm confused. I assumed I'm connected directly with Microsoft. Is this a 3rd party?!
Microsoft Office Technician: Jess M., Computer Support Specialist replied 7 months ago

I am very sorry for the confusion. You are contacting us here at JustAnswer.com and we are a third-party support provider.

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Customer reply replied 7 months ago
Please refund my charge
Customer reply replied 7 months ago
Is this a 3rd party and not a direct connection to Microsoft?
Microsoft Office Technician: Jess M., Computer Support Specialist replied 7 months ago

Check this link to know who we are:

http://ww2.justanswer.com/about-justanswer

Follow the procedures in this link:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Customer reply replied 7 months ago
Please do not charge my card. Please advise you have reversed my charge.
Microsoft Office Technician: Jess M., Computer Support Specialist replied 7 months ago

Already posted above.

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