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Word is freezing. i haven't saved my document recently.

Customer Question
Word is freezing....

Word is freezing. i haven't saved my document recently

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Quite a while ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My document was last saved to a usb stick. the usb is currently plugged into my computer

Submitted: 4 months ago.Category: Microsoft Office
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Customer reply replied 4 months ago
If I force quit will word recover my documents?
Answered in 4 hours by:
11/26/2017
Microsoft Office Technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 7,606
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What version of MS Word are you using?

If Word is not responding, you have no other option but to force it to close. Depending on your settings, Word may have saved a copy of your open document when you re-open Word.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
Word 11 and OS X Yosemite 10
Microsoft Office Technician: Jess M., Computer Support Specialist replied 4 months ago

Thank you for writing back with that information. Since your Word stopped working (Not responding), your only option is to FORCE QUIT it.

After closing MS Word, please wait for at least 3 minutes, and close other open programs as well to free up system resources. After that 3 minutes waiting, open MS Word again and see if your "unsaved document" is loaded automatically for your review depending on your auto-recovery settings.

This file that will open automatically when you open Word is the "last saved" version of your file. You just need to check its content and SAVE AS the file with a NEW file name. Then compare it to its other version and decide which one to keep.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 7,606
7,606 Satisfied Customers
Experience: Computer Software Specialist for more than 10 years

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