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I purchased an Office 365 subscription and it will not

Customer Question
I purchased an Office...

I purchased an Office 365 subscription and it will not download and/or open on my Samsung Tablet 10

Technician's Assistant: How old is your 10?

3 yrs old

Technician's Assistant: What have you tried so far with your 10?

I tried opening individual downloads but when typing in the web address they did not open/work. No download

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 hour by:
11/25/2017
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
i have NEVER been able to install or get it to open. I cant even find the icon anymore.
Customer reply replied 7 months ago
what happens if my tablet wont accept/allow the download.
Customer reply replied 7 months ago
Are u busy?
Microsoft Office Technician: Cris, Computer Systems Analyst replied 7 months ago
Cris
Cris, Computer Systems Analyst
Category: Microsoft Office
Satisfied Customers: 6,967
Experience: Over 10yrs experience in Microsoft Office ranging from 2000-2010. Also similar products like OpenOffice.
Verified

Hi, thanks for using JustAnswer.com I am Cris.

Can you tell me what exactly you are trying to accomplish?

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Customer reply replied 7 months ago
i am trying to get office 365 home edition to work on mY sAMSUNG Tablet t-900
Customer reply replied 7 months ago
spent 2 hours with indian, nice but totally no good.
Microsoft Office Technician: Cris, Computer Systems Analyst replied 7 months ago

Have you downloaded any of the office apps from Google Play Store?

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Customer reply replied 7 months ago
I tried several times but never could find them on my tablet,
Customer reply replied 7 months ago
If I allow remote assistance will the bill be $79.
Microsoft Office Technician: Cris, Computer Systems Analyst replied 7 months ago

No, the remote request are automated through the site. I won't be able to remote into your tablet.

Can you open the Google Play Store and search Word. Download the Word app from the play store when done locate the app in your Apps.

Let me know if you are successful or not.

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Customer reply replied 7 months ago
ok,
Microsoft Office Technician: Cris, Computer Systems Analyst replied 7 months ago

Any luck?

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