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I have just purchased Visio 2016 Professional and do not…

Customer Question
I have just purchased...

I have just purchased Visio 2016 Professional and do not understand how to activate. I get a message "the products we found in your account can't be used to activate visio" I rarely purchase software like this, so I am one step below novice...lol

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

What do you mean?

Technician's Assistant: Is your file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I received notification of purchase by e-mail and clicked download to my laptop

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 2 minutes by:
11/25/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

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