Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I purchased office last night and can not get to start I did…

Customer Question
I purchased office last...

I purchased office last night and can not get to start I did download but it still want work.

Technician's Assistant: What exactly is frozen or not starting up for you?

It is not frozen it Just when I go into word it ask me to register and then it tell me I have used on copy.

Technician's Assistant: What application are you using?

I do not know very much about computer I purchered Office 365 Home

Technician's Assistant: Have you installed any updates recently?

Yes this computer was out of use for a couple of months and I that to update acouple of things

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 4 minutes by:
11/25/2017
Microsoft Office Technician: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,354
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Please check the status of your Office 365 subscription here.

https://account.live.com

Once signed in, click Services & Subscriptions from the horizontal menu at the top

and check the status of the subscription. Let me know the result please.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I need a question ask about my Microsft 365 purchased at
HI, I need a question ask about my Microsft 365 purchased at Best Buy and Uploaded in January. Not quite 365 days and somehow my Word is frozen by some entity. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased Microsoft Office 2013 several years agi for my
I purchased Microsoft Office 2013 several years agi for my laptop; m laoptop gfot destroyed. I have a pc now ruinning Windows 10. Can I download tis program again without purchasing it … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I was subscribing to ms word by the month, but that expired.
I was subscribing to ms word by the month, but that expired. I recently paid $69.99 for a year's subscription of 365 office. (I didn't know I could get windows 10 word free. I got an e mail saying "I'… read more
Cody
Cody
Computer Science
2,387 satisfied customers
About two months ago Microsoft updated my office 365 and
About two months ago Microsoft updated my office 365 and since that time all of the programs (Word, Excel, Powerpoint, Outlook) are very slow to load. I am talking up to 30 seconds or more. I did not … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Purchased, downloaded, and used Office Home/Student 2016.
Purchased, downloaded, and used Office Home/Student 2016. All good until two days ago. Disabled error code. Tried to redownload and got nowhere. It shows my granddaughter's name. I removed my Office 2… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Can I uninstall Microsoft Office 2010 as I have Microsoft
Can I uninstall Microsoft Office 2010 as I have Microsoft 365 installed? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I purchased Office 365 and continue to have problems with
I purchased Office 365 and continue to have problems with Word opening. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have had Microsoft Word on my MAC for several years. In
I have had Microsoft Word on my MAC for several years. In that time there have been several software updates, which I have downloaded. Since the last download, although I can see my files, and can ope… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
Will word 2008 work with MacOS 10.13.3. Have not in a while
Have not in a long while because I use it only to write a few memos. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I bought Office for my home computer last night. Received
Hi. I bought Office for my home computer last night. Received confirmation this morning that l had acquired both the 30 day trial plus l bought the suite for 365 days. Two problems. 1 - in error l too… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just purchased Office 365 opening to word it states I need
I just purchased Office 365 opening to word it states I need to reactivate I just did … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We have a new Microsoft Office 365 Home Subscription
We have a new Microsoft Office 365 Home Subscription purchased at Costco in July 2017. My husband's laptop is the initial download of these programs (2x due to repairs made by Toshiba to the computer)… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Justine, Here. I have installed Office 365 Personal but
Hello Justine, Edward Here. I have installed Office 365 Personal but cannot get any of the Items. Need help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased Microsoft 365 two or three years ago. I went to
I purchased Microsoft 365 two or three years ago. I went to activate it again this year and it says the program I have is not associated with my email address. I have not changed my email address in 3… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I was just going to check the price of Microsoft Office and
I was just going to check the price of Microsoft Office and see if it included updating my drivers. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I had a subscription to Office 365, which would have expired
I had a subscription to Office 365, which would have expired in August. In July, I had a very important paper to type up, and Word wouldn't open. I contacted MS customer support, and after going throu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a copy of Microsoft Office Professional 2013 on my Windows
I have a copy of Microsoft Office Professional 2013 on my Windows 8.1 PC & my Windows 8.1 phone. I have recently purchased an ultra-book which I'd like to be able to use MS Office on. What is the most… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x