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I have a macbook pro and an HP Officejet 8600 pro. I

Customer Question
I have a macbook...

I have a macbook pro and an HP Officejet 8600 pro. I recently renewed my Microsoft Office for Mac software. I cannot print any Microsoft office documents. I get an error message saying my printer driver may not be setup correctly. can you help resolve?

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Always wirelessly

Technician's Assistant: When did you last update the printer driver software?

I am not sure.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
11/24/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 7 months ago
I do not see a reply
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Have you tried reinstalling the printer?

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Customer reply replied 7 months ago
hello I would like to see my reply
Customer reply replied 7 months ago
Hello, are you there?????
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Have you tried reinstalling the printer?

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Customer reply replied 7 months ago
I do not want to connect remotely until I know how to fix it.
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Please answer my question

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Customer reply replied 7 months ago
i have not reinstalled the printer because I can print Adobe PDF, just not microsoft office for mac
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago
  • Click the printer's icon in the Dock to open the printer's queue window
  • If you see the Resume button in the toolbar that suggests that the printer is paused. Click the Resume button and see if printing proceeds.
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Customer reply replied 7 months ago
Hello????? Can you give me a refund, this is terrible service
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Follow the steps i sent you

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Customer reply replied 7 months ago
There is nothing in the queue. I am getting an error message
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

It's possible that the problem is in your document, so let's try printing from a different document to test that idea.

  • Create a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To do that click File > New

  • Type a few words of random text

  • Try to print the document

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Customer reply replied 7 months ago
I am finished with your service, please disconnect me. Also, this is not resolved and i would like a refund
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

You need to speak to JustAnswer for any billing quiries by mailing them on***@******.*** or by calling them on 1(###) ###-####/p>

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Customer reply replied 7 months ago
ok will do, please disconnect this communication.
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Okay

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