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May 5, 2018, I graduated from Belmont University, Nashville,
May 5, 2018, I graduated from Belmont University, Nashville, Tennessee. I received an email this morning stating my subscription/access is no longer available. How do I renew my subscription to Micros… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,303 satisfied customers
I was paying for Microsoft Office 365 per month, but I can't
I was paying for Microsoft Office 365 per month, but I can't find where it shows up in my accounts. I have two accounts: ***@******.*** &***@******.***. I recently changed email addresses, so my old a… read more
Cody
Cody
Computer Science
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I purchased Office 365 12/13/2017 for 74.71 and it does not
I purchased Office 365 12/13/2017 for 74.71 and it does not work on my PC anymore. … read more
John
John
System/Network administrator
High School or GED
2,082 satisfied customers
I have timely done my Office 365 subscription monthly
I have timely done my Office 365 subscription monthly payment of $69.99 on February 27, 2018. I had Office 365 downloaded for my three home computers. Lately I had tried to make the next needed recove… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
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I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm on an Apple MacBook Air. I purchased Microsoft Office
Hi I'm on an Apple MacBook Air. I purchased Microsoft Office some time ago and have used Word for all my word processing. Yesterday I got an alert from Apple that I had upgrades available. Clicked on … read more
John Castle
John Castle
BSC in Computing Network Management and Design
267 satisfied customers
Received an e-mail on 3 Jun 2018 dated 3/10/2018 to renew
Received an e-mail on 3 Jun 2018 dated 3/10/2018 to renew Office 365 I saw the date and deletedit, what's going on? … read more
Cody
Cody
Computer Science
2,533 satisfied customers
I have received notification that my Office 365 Personal
I have received notification that my Office 365 Personal subscription is scheduled to be automatically renewed on May 10, 2018. I also was notified to cancel old version of Windows (previous to Window… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
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I have 365 that automatically renews. My daughter says her
I have 365 that automatically renews. My daughter says her computer is telling her that it's expired. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,338 satisfied customers
I just bought a new subsription to the Microsoft office 365-
I just bought a new subsription to the Microsoft office 365- early march 2018. for some reason it will not accept the code on the back of my purchase. can someone that speaks English please help me … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I installed office 365 onto my new Mac air on the 2nd March
I installed office 365 onto my new Mac air on the 2nd March 2018. every time I try ti use it the computer tells me that it can't find the licence. Hence I have wasted my money on a new computer and Of… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
I purchase a new Dell Laptop; order number 324841229;
I purchase a new Dell Laptop; order number###-##-#### Customer number###-##-#### as part off the purchase on 1/12/2018, was the software for Microsoft Office 365 personal. DE000000215429516 … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
Install in new iPad. 11.2.1. New subscription office 365. I
I have an existing subscription to February on other products.… read more
Richard
Richard
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3,585 satisfied customers
Justine, Here. I have installed Office 365 Personal but
Hello Justine, Edward Here. I have installed Office 365 Personal but cannot get any of the Items. Need help. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
I just received a message that my account needs to be
Hello, I just received a message that my account needs to be reactivated, my subscription is up for renewal in February 2018. Can you please explain this message. Thanks … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
31 satisfied customers
I just my renewed my annal subscription to Microsoft Office
I just my renewed my annal subscription to Microsoft Office - home. The confirmation indicates that I can now download it. I already have it so why do I have to download it. If I download it, am I goi… read more
John
John
System/Network administrator
High School or GED
2,082 satisfied customers
I downloaded Office 365 on the 6th of february,paied
I downloaded Office 365 on the 6th of february,paied for it for the year seems it might have went to the wrong computer.I do not see it the history or anywere else.How can I get this corrected.Locatio… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
I had a subscription to Office 365, which would have expired
I had a subscription to Office 365, which would have expired in August. In July, I had a very important paper to type up, and Word wouldn't open. I contacted MS customer support, and after going throu… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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