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I have been billed $99 twice each year for Microsoft Office
I have been billed $99 twice each year for Microsoft Office yet I am only aware that I have one account. the billing dates are early June and early October. I have only become aware of this recently. … read more
Benjie
Benjie
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Is MacOs High Sierra version 10.13.6 compatible with Outlook
Is MacOs High Sierra version 10.13.6 compatible with Outlook 16 mail client? … read more
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Divyansh
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I own a MacBook Pro, retina, 13-inch that is early 2015. I
I own a MacBook Pro, retina, 13-inch that is early 2015. I bought it from B&H photo, and it came with MS Office installed. I have upgraded a number of times with no issues until this last IOS upgrade … read more
Tech Ginie
Tech Ginie
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I bought a Macbook Air (early 2015) that came with the
Hi there. I bought a Macbook Air (early 2015) that came with the microsoft package. I recently wiped my hardrive and didnt think about the Microsoft applications... Is ther a way of getting it back? I… read more
Aaron B
Aaron B
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ORDER ID MLTJBKVV2J. MacBook Air 11 inch. I have renewed my
MacBook Air 11 inch. I have renewed my Microsoft Office 365 subscription on the 31 October 2019 and struggle to update Microsoft Office. My ORDER ID is MLTJBKVV2J … read more
VanHilton M
VanHilton M
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I have a macbook and just updated to Catalina operating
I have a macbook and just updated to Catalina operating system. Since I can no longer use my version of microsoft office, I installed Microsoft 365. However, I can not figure out how to move my documents and workbooks to 365 … read more
Shefin
Shefin
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I need to run Microsoft office on remote desktop terminal
I need to run Microsoft office on remote desktop terminal server for 10 users. what are the steps to do this and which version of office do i need… read more
Bing
Bing
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I' can't sign to my Microsoft account from Excel. I change
I' can't sign to my Microsoft account from Excel. I change my macbook for few days because other one is broken … read more
Bing
Bing
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I purchased Microsoft Suite in 2011 for a new Macbook Pro
I purchased Microsoft Suite in 2011 for a new Macbook Pro computer. I just bought a new Mac computer and transferred from old to new. I keep getting ad for 365 but my previous Microsoft is not as it w… read more
Richard
Richard
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IT Manager, Consultant
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I'm a new user of Word for Office 365, for Mac. When
I'm a new user of Word for Office 365, for Mac. When printing #10 envelopes, the return address appears 1 inch from the left side and 1 1/8 inch from the top. Why so far removed from the upper left co… read more
Bing
Bing
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I have just had my wife iMac upgraded to a virtual 1TB hard
I have just had my wife iMac upgraded to a virtual 1TB hard drive and the technician cloned the old did drive. I can't get Office 2011 to run which version of office should I try to download with my M… read more
Ashik
Ashik
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I purchased Microsoft Office for my 2015 MacBook Air, but it
Hey, I purchased Microsoft Office for my 2015 MacBook Air, but it is telling me my operating system does not support it. What can I do? I already paid for it. … read more
Bing
Bing
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I am using Microsoft Office For Mac on my MacBook Pro
I am using Microsoft Office For Mac on my MacBook Pro (MacBook Pro Retina, 15-inch, Mid 2014). Primarly Excel and Word. I recently (maybe 8 - 12 weeks ago) updated my Operating System (OS) to macOS High Sierra 10.13.3. For a while now, maybe 2 weeks, I have been unable to retrieve my documents in these appications. I try to open either WOrd or Excel and get a dialog box informing me that "Microsoft Excel (or Word) has encountered a problem and needs to close." The Error Report displays as follows, "Microsoft Error Reporting log version: 2.0Error Signature: Exception: EXC_ARITHMETIC Date/Time: 2018-03-02 21:07:00 +0000 Application Name: Microsoft Excel Application Bundle ID: com.microsoft.Excel Application Signature: XCEL Application Version: 14.7.3.170325 Crashed Module Name: Microsoft Excel Crashed Module Version: 14.7.3.170325 Crashed Module Offset: 0x00122309 Blame Module Name: Microsoft Excel Blame Module Version: 14.7.3.170325 Blame Module Offset: 0x00122309 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Crashed thread: 0 … read more
Bing
Bing
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Microsoft asks for my account details every day aND THEN
Microsoft asks for my account details every day aND THEN TELLS ME THERE IS A PROBLEM WITH THOSE DETAILS. I AM EFFECTIVELY BARRED FROMN USING OFFICE 365 ALTHOUGH I PAID MY SUBSCRIPTION ON 3 OCTOBER 201… read more
Bing
Bing
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I am trying to erase Microsoft Office 2008 from my
I am trying to erase Microsoft Office 2008 from my MacBookAir in order to install the new Office package for Mac … read more
Jeffrey B
Jeffrey B
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I just installed Microsoft Office 2016 on my Mac.. .can I
I just installed Microsoft Office 2016 on my Mac. . .can I trash my Office 2011? … read more
Jess M.
Jess M.
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I just started a requested update of MS Office for my
I just started a requested update of MS Office for my MacBook pro (2015). … read more
Jon
Jon
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I have Office 365 on mac I saved over a document it's onlt
Hello, I have Office 365 on mac I saved over a document it's onlt saved on my hard drive only* is there any way of reverting to an older version? … read more
Richard
Richard
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IT Manager, Consultant
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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