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I bought a microsoft office package on 18th Nov. for $99,

Customer Question
I bought a microsoft...

I bought a microsoft office package on 18th Nov. for $99, and it hasn't been re cognised on my computer. How doI activate it?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

The computer is hp15_AY147TU, and I'm using windows 10.

Technician's Assistant: What's the brand/model of your computer?

The brand is hp, and the model is hp15_AY147TU

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

I bought it in August 2017. I don't know how to do any troubleshooting.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm using windows10.

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
11/20/2017
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6,031
Experience: Indept expertise on MS Office package
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

have you installed the office software from a disc or from a download

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Customer reply replied 8 months ago
I just want to activate this package without having to spend any more money
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

i will try my best to help you with this

did you install the office software by downloading it or from a cd\dvd

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Customer reply replied 8 months ago
I bought it on line, through the computer. it was downloaded.
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

did you get any activation code or link in an email

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Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

what happens when you enter the activation code?

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Customer reply replied 8 months ago
Everything is OK now. I do have the Microsoft package activated. I hope to get. My $5 refunded. Thank you. *****
Customer reply replied 8 months ago
I don't want the securely connect assistance. Thankyou
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago

i will forward your request to customer service

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