Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my MicroSoft Office to retrieve documents on…

Customer Question
I cannot access my...

I cannot access my MicroSoft Office to retrieve documents on my MacBook Air. Need to find and add to and print my husband's CV done last in 2013

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Office are you using?

MacBook Air I think they have changed the version to Home Office

Technician's Assistant: Have you installed any updates recently?

Microsoft Updates? I cannot access microsoft to do anything

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I don't know what I don't know, just how urgent it is to find the Curriculum Vitae and update, print it

Submitted: 8 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
11/19/2017
Microsoft Office Technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Do you mean you are using Microsoft Office on your Mac computer, but you can't find the CV files last modified in 2013?
Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,808
1,808 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I am unable to find or recover my document "Prezes Message
I am unable to find or recover my document "Prezes Message July 2018 "when opened Microsoft Word it said it "could not verify my identity "and the document quickly disappeared. I updated my pass word … read more
bbao
bbao
IT Consultant
1,808 satisfied customers
I'm paying for Microsoft Word, but when I finish with a
I'm paying for Microsoft Word, but when I finish with a document, I cannot send it. … read more
George Sibiya
George Sibiya
PhD
309 satisfied customers
My surface pro crashed and has been repaired. I had Windows
My surface pro crashed and has been repaired . I had Windows 10 on it .I still have the box. I loaded the free download for a month and am using it now but do i have to pay again? I dont know how to p… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recently changed from the subscription WORD to just buying
I recently changed from the subscription WORD to just buying WORD for Mac 16.11. I save some things on the desktop and those are always available to me. But my Documents that I had before? I don't hav… read more
bbao
bbao
IT Consultant
1,808 satisfied customers
I am trying to arc a text box. Microsoft Word 2013. Not
I am trying to arc a text box JA: What application are you using? Customer: Microsoft Word 2013 JA: Have you updated Word recently? Customer: Not unless it was automatic JA: Anything else you want the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Last week when I was working on a Word document a pop up
Last week when I was working on a Word document a pop up appeared thanking me for installing M/S Office Home & Student 2013. Activation is requested to authenticate this copy of M/S Office.and if I do… read more
Cris
Cris
60 satisfied customers
I cannot get windows 10 to work message says that I have to
I cannot get windows 10 to work message says that I have to connect to the internet … read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
Microsoft ofice 13 worksheets stopped working on windows 10.
microsoft ofice 13 worksheets stopped working on windows 10 … read more
bbao
bbao
IT Consultant
1,808 satisfied customers
Updates were made on my computer a few days ago. Now
Updates were made on my computer a few days ago. Now everything I had on my laptop prior to the updates are gone and I am unable to retrieve any of my documents. I just paid for another year of Micros… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I am using Microsoft Office For Mac on my MacBook Pro
I am using Microsoft Office For Mac on my MacBook Pro (MacBook Pro Retina, 15-inch, Mid 2014). Primarly Excel and Word. I recently (maybe 8 - 12 weeks ago) updated my Operating System (OS) to macOS High Sierra 10.13.3. For a while now, maybe 2 weeks, I have been unable to retrieve my documents in these appications. I try to open either WOrd or Excel and get a dialog box informing me that "Microsoft Excel (or Word) has encountered a problem and needs to close." The Error Report displays as follows, "Microsoft Error Reporting log version: 2.0Error Signature: Exception: EXC_ARITHMETIC Date/Time: 2018-03-02 21:07:00 +0000 Application Name: Microsoft Excel Application Bundle ID: com.microsoft.Excel Application Signature: XCEL Application Version: 14.7.3.170325 Crashed Module Name: Microsoft Excel Crashed Module Version: 14.7.3.170325 Crashed Module Offset: 0x00122309 Blame Module Name: Microsoft Excel Blame Module Version: 14.7.3.170325 Blame Module Offset: 0x00122309 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Crashed thread: 0 … read more
bbao
bbao
IT Consultant
1,808 satisfied customers
I lost a Microsoft Word document that I had not saved. How
I lost a Microsoft Word document that I had not saved … read more
bbao
bbao
IT Consultant
1,808 satisfied customers
Need a password,have forgotten mine. I need it for accessing
I need it for accessing the flip coin for groceries … read more
bbao
bbao
IT Consultant
1,808 satisfied customers
I recently purchased Microsoft Office and had it installed
hello i recently purchased Microsoft Office and had it installed it on my new 'Macbook Pro Laptop. I am having trouble saving word documents on my laptop. also I cannot download any word docs on my la… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have WORD 2013. It has stopped allowing me to make edits
I have WORD 2013. It has stopped allowing me to make edits in my documents. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I downloaded one note app....required signing in to
I downloaded one note app....required signing in to Microsoft account. It stated an update was needed. now word, excel, etc. are missing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am having a problem with inserting page numbers of a book
I am having a problem with inserting page numbers of a book in Word. I need the Preface section in Roman numerals, and ordinary numbering to start with CHAPTER 1. Also, Word has inserted 2 horizontal … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I NEED HELP FORMATING A TEMPLATE. HP COMPAQ 8200 ELITE. NOT
I JUST NEED HELP EDITING AND CHANGING A EXCEL 2013 TEMPLATE… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Was using outlook 2013...attempted to make a calendar entry
Was using outlook 2013...attempted to make a calendar entry and outlook froze then unable to reopen. message C:\Users\rtelaxed55\Documents\Outlook 2013 files\*****@******.*** cannot open file. I had t… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x