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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I recently switched from PC to iMac.I wanted to use Word

Customer Question

I recently switched from PC to iMac.I wanted to use Word instead of Pages so I downloaded an app from the Apple Apps store called Document writer which had a Word icon on it. I have been going crazy as I can save a file as a word file, but when I edit the file and try to save it, it is saved as a Pages file. The Apple helpline was not able to solve the issue by making Document writer the default program. It didn't work and now I can't even open any Word files. Would it be better to purchase Microsoft Office from you instead of using an app?
JA: What's the model and Operating System (OS) of your Apple?
Customer: It is MacOS High Sierra Version 10.13.1 iMac
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: A few weeks ago. I have had the Apple helpline look into it but three different tech people couldn
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I need Word as I had been writing a book.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jason Jones replied 1 year ago.


I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

If you don't want me to remotely connect, that is okay too. Please, let me know how you wish to continue.

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
You ARE from Microsoft, aren't you? I'm asking this because I got badly burned last year from someone who said they were from Microsoft but wasn't and they eventually got into my bank account and I had a terrible time because I had to cancel all my credit cards and stop activity on my account. All I want to know is whether or not I should purchase Microsoft Office and if it would work on the Mac.
Expert:  Jason Jones replied 1 year ago.

I am familiar with the scam that you mentioned. We are not Microsoft. This website is

Are you on the wrong website?

We support Microsoft and it's products.

Customer: replied 1 year ago.
I don't think so. I will go to the Apple store and purchase the program there. I don't want to give remote access to you.
Expert:  Jason Jones replied 1 year ago.

We don't have to do it remotely. Do you want me to send in your refund request?

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

I will do so now.