Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I recently switched from PC to iMac.I wanted to use Word…

Customer Question
I recently switched from...

I recently switched from PC to iMac.I wanted to use Word instead of Pages so I downloaded an app from the Apple Apps store called Document writer which had a Word icon on it. I have been going crazy as I can save a file as a word file, but when I edit the file and try to save it, it is saved as a Pages file. The Apple helpline was not able to solve the issue by making Document writer the default program. It didn't work and now I can't even open any Word files. Would it be better to purchase Microsoft Office from you instead of using an app?

Technician's Assistant: What's the model and Operating System (OS) of your Apple?

It is MacOS High Sierra Version 10.13.1 iMac

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

A few weeks ago. I have had the Apple helpline look into it but three different tech people couldn

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I need Word as I had been writing a book.

Submitted: 8 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
11/14/2017
Microsoft Office Technician: Jason Jones, Computer Technician replied 8 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,251
Experience: Over 10 years work experience.
Verified

Hello,

I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

If you don't want me to remotely connect, that is okay too. Please, let me know how you wish to continue.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Microsoft Office Question
Customer reply replied 8 months ago
You ARE from Microsoft, aren't you? I'm asking this because I got badly burned last year from someone who said they were from Microsoft but wasn't and they eventually got into my bank account and I had a terrible time because I had to cancel all my credit cards and stop activity on my account. All I want to know is whether or not I should purchase Microsoft Office and if it would work on the Mac.
Microsoft Office Technician: Jason Jones, Computer Technician replied 8 months ago

I am familiar with the scam that you mentioned. We are not Microsoft. This website is Justanswer.com

Are you on the wrong website?

We support Microsoft and it's products.

Ask Your Own Microsoft Office Question
Customer reply replied 8 months ago
I don't think so. I will go to the Apple store and purchase the program there. I don't want to give remote access to you.
Microsoft Office Technician: Jason Jones, Computer Technician replied 8 months ago

We don't have to do it remotely. Do you want me to send in your refund request?

Ask Your Own Microsoft Office Question
Customer reply replied 8 months ago
pleasr
Microsoft Office Technician: Jason Jones, Computer Technician replied 8 months ago

I will do so now.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I just downloaded a standard upgrade of MS Word. Now I
I just downloaded a standard upgrade of MS Word. Now I cannot do the things I need to do for work. I am self-employed and a 4-time purchaser of MS Office. Not being able to use stuff I could use last … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was typing a manuscriept when all of. a sudden the
I was typing a manuscriept when all of. a sudden the manuscript disappeared. this has happened'd to me 'before. 'what do 'I do? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an Apple Mac Book Pro Wirth Microsoft word added. How
I have an Apple Mac Book Pro Wirth Microsoft word added. How do I delete word documents previously created? Thank you. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
I have microsoft office for mac 2011 on my wife's machine,
I have microsoft office for mac 2011 on my wife's machine, she just got a new machine and to resume w/ microsoft office on this new machine we need our product key and w/ jobs we've had to move too ma… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am using Microsoft Office For Mac on my MacBook Pro
I am using Microsoft Office For Mac on my MacBook Pro (MacBook Pro Retina, 15-inch, Mid 2014). Primarly Excel and Word. I recently (maybe 8 - 12 weeks ago) updated my Operating System (OS) to macOS High Sierra 10.13.3. For a while now, maybe 2 weeks, I have been unable to retrieve my documents in these appications. I try to open either WOrd or Excel and get a dialog box informing me that "Microsoft Excel (or Word) has encountered a problem and needs to close." The Error Report displays as follows, "Microsoft Error Reporting log version: 2.0Error Signature: Exception: EXC_ARITHMETIC Date/Time: 2018-03-02 21:07:00 +0000 Application Name: Microsoft Excel Application Bundle ID: com.microsoft.Excel Application Signature: XCEL Application Version: 14.7.3.170325 Crashed Module Name: Microsoft Excel Crashed Module Version: 14.7.3.170325 Crashed Module Offset: 0x00122309 Blame Module Name: Microsoft Excel Blame Module Version: 14.7.3.170325 Blame Module Offset: 0x00122309 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Crashed thread: 0 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just saved a Word file on my Mac OS High Sierra and now
Hi, I just saved a Word file on my Mac OS High Sierra and now regret the changes I saved - how can i get back to the last version? Thanks. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have type a manuscript using two spaces at the end of a
I have type a manuscript using two spaces at the end of a sentence. I need to correct and use only one space. Can this be done? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I'm trying to create Hyperlinks in a word document. They
Hi, I'm trying to create Hyperlinks in a word document. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having a problem with my Word functions since I did
I am having a problem with my Word functions since I did upgrades on my MacAir last week. When I am editing a document in Word, when I click to add "comments," there is now a number 1 in the bubble wh… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been working a an important word document, I just
I have been working a an important word document, I just noticed my first couple pages of it are gone and I have kept saving the document, can I go and find the first couple pages … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been trying to save several documents in Word and
I have been trying to save several documents in Word and they refuse to be saved or saved as. the document still shows up in Recently viewed but will not show up in OPEN when I go to look for it. I ha… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Microsoft word for 2011 all of a sudden will not open any
Microsoft word for 2011 all of a sudden will not open any documents. It closes immediately and says Microsoft has encountered a problem. The problem appears to be limited to documents stored in OneDri… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just upgraded my Mac Operating System, only to be told I
Hello Pearl: I just upgraded my Mac Operating System, only to be told I can't use my current version of Microsoft Outlook. I have a subscription to Office 365 Home Premium. How do I get a version of O… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Just updated my mac software and my outlook 15.1.9 will not
just updated my mac software and my outlook 15.1.9 will not open … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
My mac is running OS X serria and it is going so slow and
my mac is running OS X serria and it is going so slow and opens all the docs and files are currepted … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
How do I recover a word file which disappeared and has now
how do I recover a word file which disappeared and has now been replaced by a different document of the same name on my iMac? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
All of a sudden my Excel is corrupted. When I try to pull a
All of a sudden my Excel is corrupted. When I try to pull a file up, it comes up with gibberish and begins to go crazy. I've tried troubleshooting by securing special software packages which are suppo… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am writing a book. My publisher requites a particular page
I am writing a book . My publisher requites a particular page set up and it needs to be in Word format. I know how to put it into word, My problem is, when I store the pages in a file folder and want … read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x