Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am being charged $7.57 per month by Microsoft for

Customer Question
I am being charged...

I am being charged $7.57 per month by Microsoft for Microsoft Office 36. I don't use this product and wish to have the charges stopped. How do I get that done?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Lenovo Ideapad 100s

Technician's Assistant: Have you installed any updates recently?

Not that I recall.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not as of now.

Submitted: 8 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
11/13/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Please click the link below and see if you see the subscription. You will need to sign into your Office account.

https://go.microsoft.com/fwlink/?LinkId=716895&clcid=0x409

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

6,971 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I bought word and excell 2016 from now looks like a scam and
i bought word and excell 2016 from now looks like a scam and need to get a product key how do I get one … read more
Cody
Cody
Computer Science
2,387 satisfied customers
What are the steps that have to be take to convert from
What are the steps that have to be take to convert from Microsoft Office to Microsoft Office 365 and the Cloud? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I've just deactivated Microsoft Office Professional 2010 on
I've just deactivated Microsoft Office Professional 2010 on my old laptop as it was starting to fail badly and I have just reinstalled on my new Lenovo laptop. When I tried to validate online the system came back and informed me that |I had exceeded the maximum number of installs for this product. Right now it is only installed on my desktop PC and my laptop which is allowed under the licencing agreement … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Stuck in automatic repair loop after windows update windows
stuck in automatic repair loop after windows update windows 10 on Lenovo Z500 Ideapad … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I don't know how I did it but I erased Microsoft word from
Hello, I don't know how I did it but I erased Microsoft word from my computer. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I accidently uninstalled mircosoft office 360 Help! Lenovo
I accidently uninstalled mircosoft office 360 Help! … read more
Kamil Anwar
Kamil Anwar
Office Specialist
6,971 satisfied customers
While typing a lengthy document I often save. However,
While typing a lengthy document I often save. However, minutes ago while typing I inadvertently hit an unknown key with my left hand little finger - either ctrl - alt - or the Windows 10 symbol and my… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I need a word program that I can create a flyer in....this
I need a word program that I can create a flyer in....this computer is very new to me. … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I have downloaded Microsoft using a product key. Now I am
I have downloaded Microsoft using a product key. Now I am unable to access word, excel, etc as I can't use the product key again & it will not accept my gmail email account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
It is installed but I can't access word or excel, Lenovo
2 years ago I had to restore my pc a few days ago due to a virus and now it wont open … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have Microsoft Office 2016 for which I pay $6.99 per
I have Microsoft Office 2016 for which I pay $6.99 per month. The Outlook (email) has never loaded properly but I didn't worry about it. Now I have a job that requires me to have Outlook installed thr… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
When I open my Word 2013 program I get a message saying
when I open my Word 2013 program I get a message saying activation has failed. I do not have a product code - program was on my computer at purchase date. How can I reactivate this program or even acc… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Earlier this year I purchased/installed Microsoft Office 2010.
Earlier this year I purchased/installed Microsoft Office 2010. Does Microsoft offer an upgrade license for Office 2013 which costs less than the retail price?… read more
James K.
James K.
Consultant
260 satisfied customers
Yesterday I ordered, downloaded and installed Microsoft office
Yesterday I ordered, downloaded and installed Microsoft office home and student 2010 on a new Lenovo ideapad Yoga 13. However, when purchasing the microsoft office, I inadvertently mistyped our email … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My computer came with Office Starter. The product stop log
My computer came with Office Starter. The product stop log appears and says Micosoft Office has encountered a problem with licensing and will need to close. This program may need to be uninstalled. Th… read more
NewITZone
NewITZone
Computer Enthusiast
Master's Degree
90 satisfied customers
Im running Windows 7 on a Toshiba Satellite laptop. I had
I'm running Windows 7 on a Toshiba Satellite laptop. I had had MS Office 2010 Pro installed on it, but a few months ago, had reformatted the computer. I don't recall whether or not I tried reinstallin… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x