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We use Office 365 in our business. When I'm using Word or
We use Office 365 in our business. When I'm using Word or Excel, Office 365 prompts me to "sign in" even when I'm already signed in. I am unable to save any docs. or spreadsheets because of this. How … read more
ZAID ALAMRO
ZAID ALAMRO
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My laptop computer just failed, and I had to buy a new one.
Hi, my laptop computer just failed, and I had to buy a new one. How do I switch my new laptop to my Office 365 Home account and remove the old laptop? … read more
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ChrisC
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I just got a new PC. I am a office 365 subscriber. Before I
I just got a new PC. I am a office 365 subscriber. Before I was running windows 2016. Now when I open 365 Excel or Word I only get the files that are in the cloud. I do not get my (many, many) 2016 wo… read more
Senthil
Senthil
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BE
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The error states "We're sorry, but Excel has run into an
The error states "We're sorry, but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result."… read more
Nagarjun Acharya
Nagarjun Acharya
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I was updating Office 365 when we had a power interruption.
i was updating Office 365 when we had a power interruption. After restart when I try to start Word I get the message "You can't open the application “Microsoft Word” because it is being updated." … read more
Jess M.
Jess M.
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I subscribe to Office 365 under account of. Yesterday I
I subscribe to Office 365 under account of***@******.***. Yesterday I installed updates, as usual, but now I can't save anything because Excel is asking me to "Activate" my account. When I enter in th… read more
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Kamil Anwar
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How do activate Microsoft Office 365 on my new Dell 3268
how do activate Microsoft Office 365 on my new Dell 3268 computer … read more
bbao
bbao
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Receiving numerous Word Not Responding messages. Frequently
Receiving numerous Word Not Responding messages. Frequently Word locks up displaying a white screen. … read more
Mike Taylor
Mike Taylor
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Last year I bought a new laptop and at the same time I
Last year I bought a new laptop and at the same time I bought 3 years of Office 365 in one year increments for the one computer My laptop was "fried" and I recently purchased a new laptop. I downloade… read more
technicalcat
technicalcat
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I have had MS Office 2008 since 2008. For several years
Good morning. I have had MS Office 2008 since 2008. For several years after that, I wasn't able to install any upgrades, so I just happily made do with what I had. This year, things started to change.… read more
bbao
bbao
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When I get into word and try to bring up something I have in
When I get into word and try to bring up something I have in storage, I just get a blue circle that goes on forever, and I receive a message that it is not responding. What is wrong? … read more
Cody
Cody
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2,533 satisfied customers
Justine, Here. I have installed Office 365 Personal but
Hello Justine, Edward Here. I have installed Office 365 Personal but cannot get any of the Items. Need help. … read more
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Viet -MS Office Tech
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Excel 2016 stops working when saving xlsx files. Error
Excel 2016 stops working when saving xlsx files. Error started with files saved after March 20, 2017. Excel creates error files like 4C31B800 or 8AE3C800 with 0 bytes. … read more
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Kamil Anwar
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Bachelor's Degree
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I installed Microsoft Office 365 personal on my new Asus
I installed Microsoft Office 365 personal on my new Asus computer in September 2016, and I have used both Excel & Words with no problem I purchased the Office 365 from the retailer I purchased the com… read more
Jess M.
Jess M.
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I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
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Cody
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I bought an Asus laptop back in January, which came with a
I bought an Asus laptop back in January, which came with a free trial of office 365. This product was not working so I called . I was told that product doesn't work well with the Asus computer, but th… read more
Viet -MS Office Tech
Viet -MS Office Tech
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I have a Home Premium Office365 purchased from Dick Smith installed
I have a Home Premium Office365 purchased from Dick Smith installed my wifes computer she has a Microsoft Office address and pass as I do with a 1year subscription for one household. I have spent days… read more
IT Miro
IT Miro
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Bachelor's Degree
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I acquired Microsoft Office Professional 2013 and downloaded
I acquired Microsoft Office Professional 2013 and downloaded only a new HP Envy laptop about a month ago. Yesterday I received a notice indicating that my trial subscription expired. I checked through… read more
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James K.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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