Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have been paying for Microsoft Office 365 for over a year.

Customer Question
I have been paying...

I have been paying for Microsoft Office 365 for over a year. I still do not have access to the program. Every person I talk with says he or she will see to it I get the code for opening it but nobody ever sends it to me. I am furious with Microsoft but I need the program. Will you PLEASE PLEASE PLEASE get me the access code?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

What the dickens does that matter? The problem is not in the computer. The problem is that nobody will slend me the passcode or whatever it to activate the program. But if you insist, I have a PC running Intell. It has Windows 10 on it.

Technician's Assistant: Have you installed any updates recently?

Damn it that is immateriall.I have been trying for a year and a half to get to USE the program I have been paying for.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I WANT TO USE THE PROGRAM AND I LWANT MICROSOFT TO PAY ME BACK FOR ALL THOSE MONTHS I PAID FOR AND DIDN'T GET.

Submitted: 9 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 1 hour by:
10/19/2017
Microsoft Office Technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,016
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you saying that MS Office is already installed in your computer but cannot use them due to activation issues?
  2. Or are you having trouble installing MS Office 365?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

8,016 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I bought and paid for Office 365 for 3 or 5 computers. I can
I bought and paid for Office 365 for 3 or 5 computers. I can only access it on one computer. My husband is able to access 365 on his Apple; I, however have not been able to access it on my Dell since … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I just bought a new iMac and my work uses microsoft office
I just bought a new iMac and my work uses microsoft office so I wanted to get what ever is compatible with iMac. I need pricing please for a year? thanks Paula … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I recently deleted my Microsoft 365 and I think my Microsoft
I recently deleted my Microsoft 365 and I think my Microsoft account info was deleted at the same time.I cannot connect to the account … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
I purchased a years subscription to 365 but did not get in
I purchased a years subscription to 365 but did not get dick in mail nor the key code to be able to get it to work. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have had my microsoft shut off - how do I get it
I have had my microsoft shut off - how do I get it reestablished … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I am trying to purchase Microsoft Office 365 and need a
I am trying to purchase Microsoft Office 365 and need a verification number. I work for the Crawford County Fair and do a major share of my work from home. I indicated that I could be called with the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Ho. How can I find out the code for my Office Professional
How can I find out the code for my Office Professional 365 that I boughtoff of my work site to dowmload to another computer? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have a new Lenovo computer which should have been
I have a new Lenovo computer which should have been delivered with the Microsoft Office 365 program. However, the delivery did not include a disk or whatever that would allow me entry to the program. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I would like to install Microsoft Office on my wife's
I would like to install Microsoft Office on my wife's laptop. She does not need the professional edition just the basic edition so sh can write letters … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I just set up a new microsoft acct and it sent me a code for
I just set up a new microsoft acct and it sent me a code for the next step...where do I go to get to that acct? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I was just going to check the price of Microsoft Office and
I was just going to check the price of Microsoft Office and see if it included updating my drivers. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have been paying yearly for Microsoft office for
I have been paying yearly for Microsoft office for approximately the time it started as an online tool. I shared one of my 3 shares with my daughter, but she was never able to download it and just use… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot activate Word as I have forgotten my password.
I cannot activate Word as I have forgotten my password. Microsoft sent me a code but that doesn't work either. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have Microsoft Office 2016 for which I pay $6.99 per
I have Microsoft Office 2016 for which I pay $6.99 per month. The Outlook (email) has never loaded properly but I didn't worry about it. Now I have a job that requires me to have Outlook installed thr… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
We do not have a cell phone so do not have Text capability;
We do not have a cell phone so do not have Text capability; therefore, we are unable to receive the necessary code from Microsoft to access our Microsoft account to pay for Home Office 365 subscriptio… read more
Expert
Expert
7 satisfied customers
I bought an Asus laptop back in January, which came with a
I bought an Asus laptop back in January, which came with a free trial of office 365. This product was not working so I called . I was told that product doesn't work well with the Asus computer, but th… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x