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I believe i have a corrupted file. my word document was fine…

Customer Question
Hi, i believe i...

Hi, i believe i have a corrupted file. my word document was fine this morning, but when i closed it and reopened i just see thousands of tiny boxes. can you help?

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

Word 365, which i understand is now outdated. computer is an HP. not sue of model. other files open ok. just not this VERY important document.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yes, when i open a new document, i've lost the bar on top that displays fonte options, point size, paragraphs, etc. how do i get that back. i open a new word doc and it just says end of document and i can't create new writing.

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 1 minute by:
10/16/2017
Microsoft Office Technician: Richard, Software Specialist replied 8 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 46,500
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Hi there and welcome

Is this happening with any document you try to open? Or just one in particular?

Please let me know

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