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I have become infected with something. Help me get rid of

Richard I have become infected...
Richard I have become infected with something. Help me get rid of it, hmyquickconverter.com.
Terri
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Answered in 3 hours by:
10/15/2017
flopcat98
flopcat98, Consultant
Category: Microsoft Office
Satisfied Customers: 9,122
Experience: degree in comp sci. 20+ years install work with networks for small and large companies
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Hi, I'm Robert and I'll be helping you with your computer question.

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malwarebytes is usually the go to program to remove a virus that is already on the computer

you can download it for free on this page

IT IS THE GREEN BOX THAT SAYS NEWEST VERSION

the other boxes are advertisements

you want malwarebytes nothing else on this page

http://filehippo.com/download_malwarebytes_anti_malware/

flopcat98
flopcat98, Consultant
Category: Microsoft Office
Satisfied Customers: 9,122
Experience: degree in comp sci. 20+ years install work with networks for small and large companies
Verified
flopcat98 and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 1 month ago
Thank you
Customer reply replied 1 month ago
Robert, I just got back to my computer and the malware is back. Terri

run the malwarebytes again

see if it finds the same thing.

if it does than something is putting it back

I can log in remotely and look at it for you. what are the symptoms ? Do you know what virus it is ?

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Customer reply replied 1 month ago
I am sorry but I cannot do the remote. This comes up when I get on Firefox and this comes up in the address bar " hmyquickconverter.com. and my home page changes to Yahoo. I do not let it go to to address that comes up so I don't know where it goes but I am sure I don't want to go there.
Customer reply replied 1 month ago
I see the tab at the top is yahoo but is says Safebrowser. Is that really safe of is it just part of the bug.

Look on this page for the Firefox removal instructions

http://www.myantispyware.com/2017/06/07/how-to-remove-my-quick-converter-chrome-firefox-ie-edge/

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flopcat98
flopcat98
flopcat98, Consultant
Category: Microsoft Office
Satisfied Customers: 9,122
9,122 Satisfied Customers
Experience: degree in comp sci. 20+ years install work with networks for small and large companies

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