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I currently own office own a win 10 version & it broke. I…

Customer Question
I currently own office...

I currently own office own a win 10 version & it broke. I bought a win 7 laptop and it came with office to load on line. question, what woud you do, going forward with the windows 7 laptop?

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Thank you - HP pavilion 15 notebook pc + what is an operating system?

Technician's Assistant: Have you installed any updates recently?

It has service pack one on it

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I can give you its serial # & product # if that would help you

Submitted: 10 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
10/4/2017
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago
Byron
Byron, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,403
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi there and welcome. My name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question

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Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Thank you. On your Windows 10 machine, did you have an Office 365 subscription set up?

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Customer reply replied 10 months ago
if I understand what a subscription is
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Thanks. If the Windows 10 machine will never be put back in service. You can delete that computer from the account and move it over to your new machine.

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Customer reply replied 10 months ago
that sounds like a good plan - how do I proceed?
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Can I connect to your machine. It's a little tricky without being able to see the screen.

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Customer reply replied 10 months ago
i do NOT have a payment error. show me what you feel is the payment error!
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

I'm unable to see your screen.

From a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Run/Open the program and please send me the numbers

for YOUR ID and Password.

Please do not close Teamviewer else I will not

be able to connect.

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Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Please use the link above and instructions to get us connected.

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